Last mile delivery software

Last Mile Delivery Software

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By Komal Puri | March 20, 2025

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Last Mile Delivery Software

Transform your last mile with:

  • Delivery automation for increased on-time deliveries

  • AI-based route optimization for faster & cheaper deliveries

  • Real-time tracking of all orders at all times 
     

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Trusted by the World's Top Brands
Why Businesses Choose FarEye’s Last Mile Management Software?
40
%
Reduced cost of deliveries
56
%
Increased On-time delivery rate
18
%
Improved first-attempt deliveries
22
%
Reduced dispatching time
FarEye’s Last Mile Software Solutions

Achieve hassle-free last mile options with FarEye’s last mile delivery software. Ensure every delivery reaches on-time, every time. Keep delivery costs under control with streamlined operations in the last mile. Simplify the delivery process for all your stakeholders from dispatchers to drivers. Provide flexibility and convenience to customers by keeping processes agile. Manage scale with ease and grow your delivery operations rapidly to achieve profitability. Integrate seamlessly with your current technology stack to ensure secure and smooth interoperability. Meet your sustainability goals and reduce fuel usage using FarEye’s AI-powered route optimization engine. Customize the solution and pivot quickly to the changing needs of your enterprise to suit your scale of operations. 

Far Eye Last Mile execellence
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Key Capabilities:
Streamline Dispatching

Minimize dispatching time at your hubs for your dispatchers with automation. Centralize all your deliveries on one interface and streamline them to optimize the performance of your dispatchers and field workers:

  • Generate routes in minutes for your owned fleet and prioritize them based on delivery SLAs
  • Manage outsourced carriers with equal ease with rate-based allocation and minimize delivery costs 
  • Achieve faster dispatching through rapid scanning, sorting & label generation at your delivery hubs
  • Assign orders to drivers automatically using AI-based algorithms to maximize stops per hour and reduce fuel costs 
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Accelerate Dispatching
Driver Management
Transform Driver Management

Take control of your driver operations from end-to-end and enable them to maximize their deliveries. Streamline driver operations and roster management to achieve the perfect last mile with a wide array of capabilities.

  • Automate driver onboarding through FarEye’s driver mobile (Android & iOS) up where they can sign-up and upload proofs for approval 
  • Automate approval workflows and reduce onboarding time by removing manual dependency  
  • Upload training videos and get them ready for field operations at the soonest 
  • Leverage the app to assign orders, facilitate customer communication, accepting payments, making statuses and capturing proof of delivery 
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Superior Customer Experience

Transform customer experience in the last mile and boost brand loyalty. Deliver a superior, consistent and predictable experience to your customers to delight them throughout the delivery lifecycle and gain a competitive edge. 

  • Provide flexibility to schedule their deliveries and change them at any point in time 
  • Enable customers to track their orders in real-time with notifications, milestone updates through multiple channels - SMS, Whatsapp, email and more 
  • Establish ways to place special instructions to drivers and securely communicate with them while the order is in transit
  • Collect feedback from customers on successful completion of deliveries
  • Enable seamless returns and quick refunds processing 
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Customer Experience 1
How to buy last-mile delivery technology
Last Mile Delivery Platform for Modern-day Enterprises
Distributed
Enterprise-grade Software
FarEye is built to suit the needs of the modern-day enterprises that demand high scalability, large volumes, time-sensitive support, unbeatable security & compliances.
Workflow
Workflows-based BPM
The BPM engine at the core of FarEye helps businesses to drive process changes and workflows seamlessly through a drag-and-drop interface that helps continually improve efficiency.
Integrations
Robust Integrations
FarEye can connect seamlessly with your existing technology stack that includes WMS, OMS, TMS, CRM, PoS and payment platforms.
Multi languages
Multi-language Support
FarEye has in-built support for multiple languages(25+) on both the web - for executives, and mobile - for drivers. Widen the adoption of the platform with multi-language support.
Solution
Tailor-made Solutions
FarEye is an innovation partner to the world’s top enterprises across Courier, Express & Parcel, Big & Bulky Retailers, healthcare & pharmacy, eCommerce - apparel segments to solve for their last mile.
Sustainability 1
Sustainability
FarEye has differentiated capabilities such as EV routing, sustainability dashboards and benchmarking to help enterprises meet their sustainability goals.
Benefits of FarEye Last Mile platform
Dispather
Dispatcher:
  • Reduce dispatching hours 
  • Provide complete operational visibility 
  • Reduce total cost of deliveries 
  • Meet delivery SLAs consistently 
  • Make data-driven carrier decisions 
Driver Management
Driver:
  • Maximize stops per hour 
  • Reduce fuel consumption with optimized routes 
  • More incentives due to increased deliveries 
  • Reduced delivery failures 
  • Reduced empties 
Customer Experience
Customer:
  • Mitigate anticipation anxiety
  • Transparent deliveries with order-to-door visibility 
  • Improved flexibility with delivery slot selection 
  • More convenience with rescheduling options 
  • Low delivery fees/free deliveries 
  • Seamless returns & refunds 
FAQs:
What is last-mile delivery?
Last mile delivery is that final leg of the delivery cycle where an order reaches its ultimate end destination with no further scope for movement to a new destination. An example could be B2C ecommerce deliveries to end consumers.
How to track last mile deliveries?
Tracking last mile deliveries can be accomplished by a number of different technologies that include real-time app-based tracking, GPS and several more. Typically, dispatchers track them centrally and recipients/customers track their individual orders through a URL-based interface that gives them real-time status updates about where the order is.
Who manages the last mile?
The responsibility of managing the last mile typically lies with dispatchers, fulfillment managers and eCommerce managers.
What is final mile delivery software?
Last mile delivery software is a tool that helps automate the management of last mile operations. This is all encompassing in scope from driver management to order fulfillment. It needs to be agile, scalable, easy-to-use and intuitive in order to support its wide range of user groups that range from sophisticated business operations to drivers who need a rather simple user interface that is also adaptable to their needs.
What are the typical challenges in the last-mile?
Visibility blackbox, scalability limitations, unpredictable order fluctuations, capacity management are some of the challenges affecting the last mile.
What are last-mile KPIs?
On-time delivery, first-attempt delivery, stops per hour, On-time In Full are some KPIs involved in last mile deliveries.

 

Effortlessly Manage Your Last Mile Fleet, Optimize Routes, and Execute On-Ground Deliveries with Full End-to-End Visibility. Ensure Financial Accuracy and Seamless Settlements with FarEye’s Last Mile Delivery Software

The Last-Mile Delivery Challenge

  • Last-mile delivery is the most complex and costly stage in the logistics process.
  • Businesses struggle with missed delivery windows, frustrating customers and damaging brand reputation.
  • High operational costs arise from inefficient routes and rising fuel expenses, cutting into profits.
  • Lack of real-time visibility leaves businesses and customers unaware of delivery statuses, causing uncertainty.
  • Poor customer satisfaction from late deliveries impacts brand loyalty and repeat business.
  • These challenges make mastering last-mile logistics essential but difficult to achieve.
Streamline Your Last-Mile Deliveries Today
Challenges

How FarEye’s Last Mile Optimization Software Can Help

FarEye’s last-mile delivery software is designed to address these pain points head-on, offering an advanced, all-in-one solution to optimize deliveries from start to finish. 

Our platform provides real-time tracking, ensuring full visibility into every delivery, which helps businesses stay proactive and customers stay informed. 

With AI-powered route optimization, FarEye ensures drivers take the most efficient routes, reducing fuel costs and delivery times. 

Our software also automates scheduling, making it easier to meet delivery windows and keep customers happy. 

Seamless integration with existing systems allows you to manage logistics smoothly without disruptions. 

FarEye empowers businesses to cut costs, increase efficiency, and deliver exceptional customer experiences.

Why choose Far Eye

Delightful Deliveries With FarEye's Last Mile Delivery Optimization Software

FarEye is a customizable SaaS based delivery management platform that has helped world’s leading enterprises solve their last mile challenges. FarEye's last mile delivery management software empowers enterprises with the following capabilities:

  • Fully customizable solution 

  • Automatic order allocation 

  • Automatic dispatching 

  • Chatbot-based customer support 

  • Real-time dynamic routing 

  • Flexible delivery scheduling 

  • Customer live delivery tracking app 

  • Electronic proof of delivery

Extended FarEye Last Mile Delivery Software Features

Key Highlights

  • Machine-learning based routing

  • Geofence based attendance tracking

  • Digital run sheets

  • 1-click tracking

  • Real-time ETAs

  • SMS & web-based fleet tracking software

  • KPI dashboards

  • Digital control tower

  • Predictive alerts & notifications

  • Pick-up point & parcel shop deliveries

How QuadX Used Real-Time Visibility to Achieve 307% Growth in Orders

Benefits of FarEye Last Mile Delivery Tracking Software

Modern last mile delivery tracking software or last mile tracking software generates multiple benefits that range from automating repetitive manual tasks, boosting profitability to enhancing customer experience. Let's quickly glance through some of the major benefits of such last mile tracking software.

1. Real-Time Route Optimization

Last mile delivery tracking software optimizes predefined delivery routes in real-time. Based on factors like traffic congestion, weather conditions, delivery urgency, sudden road closures, on-ways, number of deliveries on a single route amongst others, it constantly looks for ways to ensure that a driver is armed with the most efficient route and that ETAs are adhered to.

Automated Allocation Routing

2. Proactive Delivery Monitoring

An advanced last mile delivery tracking platform empowers businesses to get proactive with deliveries and help their customers prepare contingencies in case of any unprecedented events. By studying patterns and analyzing historical data a last mile delivery tracking platform accurately predicts by how much time delivery will be delayed, will it be on-time or early.

3. Enhanced Delivery Productivity

Last mile delivery platform boosts productivity by ensuring drivers follow highly-efficient routes, it eliminates chances of unnecessary delays and stoppages and triggers alerts in case of potential risk-situation. All these positively impact delivery turnaround-time and reduce overhead expenses.

4. Data-Driven Decision Making

A modern last mile delivery tracking platform is powered by machine learning algorithms and business intelligence that empower delivery stakeholders to make prompt and accurate decisions based on data.

5. Intelligent Third-Party Logistics Management

Such software tracks every movement of 3PL providers, carriers and shippers. At any given point in time businesses can know the delivery status of an order that's being shipped by a logistics partner. Last mile delivery tracking platform accurately benchmarks KPIs of third-party logistics providers by analyzing historical performance. It helps select delivery partners based on the type of delivery, size of the order, location of parcels, nature of items and more.
 

6. Improved Customer Experience

Last mile delivery tracking software empowers businesses to provide high-levels of delivery transparency to the customer. Customers can know at any given time where her delivery is, when will it reach and who will bring it. Such software sends out automated notifications to customers updating them about delivery progress and delays if any. A last mile tracking platform is powered by natural language processing chatbots that boost customer engagement.

Analytics dashboard fareye

More Benefits of FarEye Last Mile Delivery Logistics Software

Improved Delivery Happiness Score

Using our modern logistics platform businesses can enhance customer experience through a seamless execution of last mile delivery process. Provide them advanced facilities like customer scheduling, real-time live tracking, predictable ETAs.

Improved Operational Efficiency

Leverage the power of our final mile delivery automation software to make your deliveries error-free, efficient and optimized. Save a lot of operational costs as a result of optimized last mile delivery processes. Track core KPIs using FarEye’s customizable control tower.

Improved Real-time Visibility

Curb the challenge of poor logistics visibility with our last mile visibility software that gives real-time predictive visibility to all your last mile delivery operations. Whether it is a warehouse or en-route or delivered or returned shipment, keep all your stakeholders informed through multiple modes such as WhatsApp, SMS, email and more.

Increased Courier Productivity

Advanced logistics platform ensures better automation, visibility and predictability. This helps delivery agents do more with less time. This means a significant increase in your deliveries which you can measure per hour. Equip them with our modern logistics app to boost productivity and keep them engaged. To know more about FarEye’s last mile delivery platform you can quickly get in touch with our delivery management experts here.

Increase On-Time Deliveries With FarEye

Key Last Mile Delivery Challenges Enterprises Need To Address

1. Lack of Real-Time Last Mile Visibility

Poor or lack of visibility into last-mile operations have historically been a major challenge for the logistics industry. Poor visibility triggers a series of inefficiencies like delivery delays, increasing logistics risks, inaccurate benchmarking, diminishing OTIF (on-time in-full) volumes, poor delivery productivity and more. A modern last mile visibility software can go a long way in helping enterprises gain high-levels of delivery visibility.

2. Control over Last Mile Operations

Traditional means of managing delivery operations cannot cope up with the rapidly growing speed of delivery operations. In absence of robust tracking and tracing mechanisms, it's extremely difficult to have a firm grip over ground-level delivery operations. Especially when it comes to managing third-party logistics partners, control is key. Leveraging manual methods like calls, lengthy spreadsheets, dated physical documents among others make logistics partner management a daunting task. Hence, savvy delivery executives are investing in last mile delivery tracking software to drive intelligent 3PL management and boost control over last mile operations.
 

3. Increasing Customer Anxiety

Modern customers are impatient. They are driven by the need for instant gratification. Businesses that do not succeed in providing customers with delivery transparency will find themselves swimming in hot waters. Intimating customers about delivery progress through automated alerts and notifications is not just a 'good to have' anymore. It's a necessity and it also empowers brands to fight competition. 

Two key reasons behind rising anxiety levels are delayed deliveries and inaccurate ETAs. Traditional methods of calculating ETAs are inefficient. These methods cannot compute multiple variable factors, both internal and external, before confirming the exact delivery time. 

It's not easy to gain the confidence of modern customers with such processes. If the ETA says one-hour, the customer will expect the delivery within an hour.

4. Growing Volumes of Shipment Status Check-in Calls

Growing volumes of calls from customers to know about the shipment status are one of the most frequent challenges businesses face. Hours of time, money and energy goes into picking up customer query calls and responding to them, and coming up with the right response can in itself be a tedious process. 

For instance, if a customer asks an agent when her courier will be delivered, the agent needs to first trace which transporter is responsible for the delivery. Then narrow down the search to the person who is working on the ground to ensure that the customer's order is delivered. In most cases, the agents need to connect with a middleman, who then connects to a driver and finds out the delivery status and then gets back to the agent. The agent then reverts to the customer with a befitting answer.

This is still a simple scenario. It gets extremely complex in reality. Answers to 'where is my delivery?' can often get lost in an infinite loop between multiple transporters, multiple middle and multiple drivers. To eliminate this hassle businesses must embrace last mile automation software. Such software automates the entire process of notifying customers. 

Through auto alerts, smart tracking links, mobile apps and text notifications, last mile automation software drastically reduces the need for customers to make calls to know about their delivery status.

5. A Dearth of Day-to-Day Operational Clarity for Drivers

Drivers often face a situation where they hardly have any idea about the delivery tasks they are supposed to complete or the targets they need to meet on a given day. Delivery tasks get assigned in an ad-hoc and random manner without considering any factors like delivery type, proximity from customer location, empty miles, opportunity for multi-drop deliveries and more. 

This makes it difficult for drivers to manage tasks and ultimately impacts their productivity. Embracing a last mile delivery management platform is a smart way to address this problem. It makes drivers proactive by automatically planning delivery schedules in advance. Last mile software solutions also makes delivery executives extremely productive.
 

6. Reducing Operational Efficiency

Inefficient delivery operations directly impact the bottom line and increase the total cost of ownership. By operational efficiencies we mean unnecessary fuel consumption, growing instances of empty miles, thefts, inefficient route planning, inability to respond to emergencies and exceptions, increasing vehicle wear and tear, poor delivery productivity, shrinking on-time in-full delivery volumes, growing delivery failures and more. 

Some key reasons behind inefficient delivery operations are increasing dependencies on manual intervention, lack of visibility, poor communication between delivery stakeholders, inefficient 3PL management and dearth of capabilities to ensure data-backed decision making. 

A robust enterprise-grade last mile platform helps businesses address operational challenges by leveraging automation, machine learning, the Internet of Things, predictive intelligence and analytics.

Discover How FarEye Can Optimize Your Last Mile

The Importance Of Last Mile Tracking

Ensuring efficient last mile tracking, a key feature of last mile software solutions, is a great way to address some of the key delivery challenges we mentioned above. The significance of last mile tracking lies in how it impacts customer experience and delivery profitability both in the long and short run. Using last mile tracking capabilities delivery stakeholders can improve visibility of ground-level delivery activities. 

Knowing where a vehicle is, what's the status of a delivery, what's its ETA, who is executing the last mile operation, what's the customer's location and more becomes extremely easy.

It helps identify any inconsistencies at a micro-level. Hence, it makes absolute sense to deploy last mile routing software. Such software empowers enterprises to track and trace delivery fleet in real-time. An advanced last mile routing software or an advanced last mile platform is powered by predictive intelligence and machine learning that proactively alerts delivery managers about a delivery being completed early, on-time or delayed.

Another key advantage of last mile tracking is providing customers with delivery transparency.

Optimizing Last Mile Delivery Costs

The last mile is known to be expensive. Having said that, it's also true that there are multiple opportunities to optimize key delivery processes and reduce last mile delivery costs. So, the answer to 'how to reduce last mile delivery costs?' lies in optimization. By reducing miles per delivery, improving visibility, mitigating risks, boosting driver productivity, generating multi-drop delivery routes and ensuring SLA adherence, enterprises can drastically improve their existing last mile delivery cost structure.

Embracing Last Mile Route Optimization Software

A secret to efficient and fast last mile execution is embracing robust last mile route optimization software. These tools analyze historical data and automatically generate highly efficient delivery routes. This helps enterprises reduce fuel consumption, shrink carbon footprint and ensure fast, same-day and one-hour delivery. Modern routing tools also optimize delivery routes in real-time to ensure Estimated Time of Arrivals (ETAs) are met.

Driving End-to-End Last Mile Connectivity

Connecting every moving part in the last mile ecosystem is critical to ensuring end-to-end delivery visibility, eliminating downtimes, mitigating risks, improving stakeholder collaboration and accurately benchmarking carrier performance. Hence, there is an urgent need for businesses to quickly address the last mile connectivity issue. Modern last mile connectivity solutions can easily connect with disparate logistics IT architectures like TMS, WMS, OMS, 3PL networks and more to drive seamless interoperability across delivery silos.

Improving The Last Mile Transportation Ecosystem

Inefficiencies like poor routing, lack of delivery visibility, increasing transportation risks, unnecessary logistic downtimes, poor utilization of capacity and last mile delivery vehicles have been weighing down transportation operations for a long time. Modern last mile transportation solutions powered by disruptive technologies like AI, Machine Learning, IoT, analytics and predictive intelligence can seamlessly address these challenges and drastically optimize transportation operations.

Streamline Your Last Mile Delivery process with FarEye & Deliver Superior Consumer Experience

Final Mile Delivery Software: An Emerging Trend

Owing to growing environmental regulations around carbon emissions, businesses that are heavily dependent on transportation operations need to embrace digital means to manage deliveries to shrink their carbon footprint. Therefore, savvy and socially aware enterprises are leveraging cutting-edge final mile delivery software to make delivery operations autonomous, reduce fuel consumption and shrink miles travelled. Final mile delivery software also shrinks paper usage, eliminates vehicle idling and reduces empty miles. These factors when put together can significantly curb a brand's carbon emissions.

Leveraging an advanced last mile software to drive customer centricity and profitability

The need to embrace last mile delivery software is being driven by the need to boost customer loyalty, optimize operational costs and curb manual dependencies. With growing customer expectations the need to craft new last mile delivery models is becoming eminent. Businesses across industries are realizing that their traditional delivery models are simply not efficient enough to drive same-day deliveries, on-hour delivery, contactless deliveries, hyperlocal deliveries, curbside pickups, white-glove services among others. Hence, embracing advanced last mile software to digitalize core logistics operations is rapidly emerging as a key business enabler. 

Modern last mile management software empowers brands to balance cost and customer experience. It helps them achieve agility but not at the expense of efficiency. It leverages disruptive technologies to augment human efforts when executing final mile delivery service.

Enterprises across B2B, B2C & D2C are facing the need to deliver a perfect last mile experience and hence leverage last mile solutions. A last mile delivery platform or last mile delivery software empowers businesses to cater to ever-increasing customer expectations and achieve operational efficiency. It keeps costs under check, provides a range of operations like delivery scheduling, task allocation, routing, real-time tracking, tracing and more. 

FarEye's last mile delivery routing software helps them deliver the perfect final mile experience to customers at optimal efficiency.

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Komal puri

Komal Puri is a seasoned professional in the logistics and supply chain industry. As the AVP of Marketing and a subject matter expert at FarEye, she has been instrumental in shaping the industry narrative for the past decade. Her expertise and insights have earned her numerous awards and recognition. Komal’s writings reflect her deep understanding of the industry, offering valuable insights and thought leadership.

Komal Puri
AVP Marketing | FarEye

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