Big and bulky

Deliver furniture, appliances, and white-glove goods seamlessly with FarEye

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Achieving on-time and safe deliveries for big & bulky equipment is a top priority for retailers. FarEye helps deliver white-glove goods on-time and ensure a superior customer experience overcoming challenges that include multiple carriers, dynamic schedules and movement restrictions.

Transform Every Big & Bulky Delivery with FarEye

reduction in delivery costs

increase in on-time delivery rate

increase in ETA accuracy

points NPS improvement within 90 days

Challenges in big & bulky delivery

Inefficient Scheduling

No scheduling or limited static scheduling leading to poor vehicle capacity utilization and static routing. > 53% of big & bulky shoppers claim flexible shipping options influence purchase. > 58% of big & bulky deliveries are rescheduled.

Last-mile Complexities

Delivering furniture to residential locations involves navigating narrow streets, restricted urban areas, or rural zones with limited accessibility. In addition, planning for oversized shipments, scheduling deliveries, allocating heavy loads and the route path for these vehicles increases the complexities by manifolds.

Meeting Customer Expectations

Considering the high value of big & bulky orders, the anticipation anxiety is high. Failure to provide precise delivery time windows, real-time tracking, and personalized services like setup or removal of old furniture hampers customer reviews and loyalty.

Controlling Delivery Costs

High exposure to damages, high freight costs, rising fuel prices, labor costs, need for special skills and surcharges for oversized deliveries make cost control challenging.

Managing Multiple Carriers

Managing multiple carriers creates challenges varying standards for delivery times, handling practices, and customer interactions, making it difficult for furniture companies to maintain a uniform brand experience. It also affects consistency in service levels, often leading to operational inefficiencies and communication gaps.

Reducing Delivery Failures & Returns

High return rates or poorly managed reverse logistics increase costs and reduce repeat purchases. Furniture returns are also complex due to size, assembly/disassembly requirements, and potential damage during reverse transit.

How can we help?

FarEye simplifies the most complex aspects of big & bulky delivery, from two-men delivery to scheduled installations from owned-fleet returns management - all using one platform.

Complete Solution for Big & Bulky

Our Solutions

Last-Mile Delivery Management

FarEye helps big & bulky retailers achieve precise handling and effective last mile deliveries through:

Route optimization for large delivery vehicles
Real-time tracking for customers
Automated appointment scheduling with time windows
White-glove delivery support for setup and assembly

Special Handling at Warehouses

FarEye helps tailor dispatching operations at the warehouse to specially suit big & bulky shipments:

Load planning and weight distribution optimization
Specialized handling instructions and damage-proofing shipments
Integration with carriers specializing in oversized freight
Mapping drivers with skilled laborers to execute 2-men deliveries and also assemble shipments instantly

Superior Customer Experience

FarEye enables retailers deliver a superior customer experience with:

Proactive updates on order status, delivery schedules, and delays
Two-way communication for delivery changes or special requests
Feedback collection post-delivery to enhance service
Skill-mapping for immediate assembly

Cost Optimization

Big & bulky retailers can reduce cost of operations using FarEye with:

Rate-based carrier selection
Route optimization to reduce fuel consumption and costs
Route optimization to minimize empty miles
Analytics for demand forecasting and capacity planning

Appointment Scheduling

Big & bulky retailers can offer flexible slot selection for customers & schedule appointments to achieve:

Reduced delivery failures
Increased first-attempt deliveries
Green windows for reducing carbon footprint
Expedited deliveries at additional cost

Seamless Integrations

Retailers can integrate FarEye seamlessly with WMS, CRM and other tools:

Compatibility with in-house systems for order and inventory management
Unified dashboards for end-to-end visibility
Enabling low-tech carriers with ease

Last-Mile Delivery Management

FarEye helps big & bulky retailers achieve precise handling and effective last mile deliveries through:

Route optimization for large delivery vehicles
Real-time tracking for customers
Automated appointment scheduling with time windows
White-glove delivery support for setup and assembly

Special Handling at Warehouses

FarEye helps tailor dispatching operations at the warehouse to specially suit big & bulky shipments:

Load planning and weight distribution optimization
Specialized handling instructions and damage-proofing shipments
Integration with carriers specializing in oversized freight
Mapping drivers with skilled laborers to execute 2-men deliveries and also assemble shipments instantly

Superior Customer Experience

FarEye enables retailers deliver a superior customer experience with:

Proactive updates on order status, delivery schedules, and delays
Two-way communication for delivery changes or special requests
Feedback collection post-delivery to enhance service
Skill-mapping for immediate assembly

Cost Optimization

Big & bulky retailers can reduce cost of operations using FarEye with:

Rate-based carrier selection
Route optimization to reduce fuel consumption and costs
Route optimization to minimize empty miles
Analytics for demand forecasting and capacity planning

Appointment Scheduling

Big & bulky retailers can offer flexible slot selection for customers & schedule appointments to achieve:

Reduced delivery failures
Increased first-attempt deliveries
Green windows for reducing carbon footprint
Expedited deliveries at additional cost

Seamless Integrations

Retailers can integrate FarEye seamlessly with WMS, CRM and other tools:

Compatibility with in-house systems for order and inventory management
Unified dashboards for end-to-end visibility
Enabling low-tech carriers with ease

Your delivery roadmap

Stage one

Last mile outsourced to a single logistics provider

Early-stage big and bulky retailers partner with single 3PL provider, they have low shipment volumes, a large geographic footprint and their deliveries are profitable but costs are still high. Their main goals are to maximize delivery efficiency and consumer experience while using a single logistics provider.

Opportunities

Improve delivery quality
Offer customized delivery options
Offer delivery visibility and ETA alerts
Reduce dependency on third parties
Scale to larger volumes and multiple markets

Fareye industry ecommerce roadmap single 3pl 2022 10 26 211659 skpg 2

Stage two

Last mile outsourced to multiple logistics providers

Stage two big and bulky retailers partner with multiple 3PL providers, they manage larger delivery volumes, a large geographic footprint and their delivery costs and charges are more competitive. Their main goals are to expand capacity and add flexibility to their delivery operations with easy integrations across multiple logistics providers.

Opportunities

Create a more consistent consumer delivery experience
Introduce further delivery customization
Enhance delivery visibility and ETA alerts

Reduce dependence on third parties
Increase resiliency to disruption
Scale further to larger volumes and multiple markets

Stage three

Last Mile Managed with Owned or 2PL Fleets

Stage three big and bulky retailers' delivery volume is large enough for a dedicated owned fleet. They typically have a large geographic footprint and some international exposure. Their main goals are to increase control of their last-mile deliveries with owned fleets and 2PL integrations where they are needed most.

Opportunities

Gain complete supply chain visibility and ETA reliability
Reduce service costs by mitigating third-party reliance
Create bespoke, flexible and customizable processes and deliveries
Optimize own-fleet utilization

Reduce dependence on third-party providers
Increase scalability with multiple delivery networks
Model, forecast and automate your logistics toolset

Stage four

First to last mile managed with owned or 2PL fleets

Stage four big and bulky retailers manage a network of multiple 3PL providers and their own fleets. They have a very large delivery volume, a global geographic footprint and their owned-fleet operations are robust. Their main goals are to take full control of their entire supply chain with end-to-end ownership of their owned fleet and extended logistics network.

Opportunities

Gain complete supply chain visibility and ETA reliability
Build superior modeling, forecasting and automation practices into your network
Optimize own-fleet utilization and routing
Reduce or remove third-party reliance

Create bespoke, flexible and customizable processes and deliveries
Deliver better customer experience with owned process and focused teams
Increase scalability with multiple delivery networks

The retail store as we know it is out of the game. It has to be the showroom – consumers still want to touch the products – but it also needs to be connected with suppliers to move orders along digitally and take care of the last-mile.

Bill McCoy

Director of Last Mile Logistics, Electrolux