Experience
Deliver a smooth post-purchase customer experience and build brand loyalty that lasts
Superior customer delivery experiences, ETA transparency and seamless returns
Proactively provide order updates and provide greater delivery flexibility
Create a customer delivery experience that reflects your brand throughout the pre and post-purchase process. Track enables order tracking, scheduling, customer communications and delivery notifications. Make returns and exchanges as simple as the order process with pick-up initiation from your e-commerce website.
End-to-end customer satisfaction
Bring more visibility, deeper personalization and execute effective promotions with FarEye Experience. Make returns easy and simple. Drive clear, relevant communication via customizable omnichannel notifications. Gain trust, build confidence and ease customers’ delivery anxiety by offering a seamless experience of your brand.
Experience modules
Proactive notifications
Simplify the returns experience
Always-on engagement
Show that you care
How Experience will transform your day
- I need visibility into my order location
- I need a consistent user experience from order-to-delivery to return
- I would like to provide delivery feedback
- I need to adjust my delivery details or reschedule
- Track orders from end-to-end
- Have an integrated e-commerce experience
- Provide delivery feedback and reviews
- Ability to reschedule deliveries
- I need to manage WISMO (Where is my order) calls
- I need to communicate cancelled or rescheduled deliveries
- I need to make delivery address updates
- Have real-time visibility of customer order location
- Update orders easily with a self-service portal
- Enable a seamless customer returns initiation
- I need to improve customer experience and brand loyalty.
- I need new ways to engage my customers post-purchase
- I need to give customers up-to-date shipment options and real-time delivery updates.
- I need to provide a seamless returns process
- Deliver end-to-end delivery live tracking
- Enable an Integrated e-commerce experience
- Ability to submit delivery feedback and reviews
- Ability to reschedule deliveries and return pickups seamlessly
- I need visibility into my order location
- I need a consistent user experience from order-to-delivery to return
- I would like to provide delivery feedback
- I need to adjust my delivery details or reschedule
- Track orders from end-to-end
- Have an integrated e-commerce experience
- Provide delivery feedback and reviews
- Ability to reschedule deliveries
- I need to manage WISMO (Where is my order) calls
- I need to communicate cancelled or rescheduled deliveries
- I need to make delivery address updates
- Have real-time visibility of customer order location
- Update orders easily with a self-service portal
- Enable a seamless customer returns initiation
- I need to improve customer experience and brand loyalty.
- I need new ways to engage my customers post-purchase
- I need to give customers up-to-date shipment options and real-time delivery updates.
- I need to provide a seamless returns process
- Deliver end-to-end delivery live tracking
- Enable an Integrated e-commerce experience
- Ability to submit delivery feedback and reviews
- Ability to reschedule deliveries and return pickups seamlessly
Trusted by the world's leading brands
Superior customer experience yields brand equity
Nearly 73% of customers consider customer experience a crucial factor in their purchasing decisions. A positive brand experience has a bigger impact on brand recall over an expensive advertising campaign. Companies that have chosen to make their delivery operations more customer-centric have seen an 80% increase in business revenue.
Frequently Asked Questions
What is delivery experience management software and how does it streamline operations?
Delivery experience management software oversees the entire end-to-end experience - from placing an order to final delivery - from delivery slot selection, rescheduling options, customer communication, real-time tracking and feedback collection. This improves flexibility and transparency for customers and reduces anticipation anxiety. This also reduced WISMO calls for businesses resulting in cost savings. Additionally, it also helps streamline delivery operations with better planning.
How does FarEye improve visibility and enhance customer satisfaction?
FarEye empowers logistics teams with real-time visibility across every delivery touchpoint. Predictive alerts and exception workflows allow teams to proactively resolve issues before they impact the customer.
Customers benefit from branded tracking links, live delivery status updates, and automated notifications, which foster transparency and build trust. This elevates satisfaction, reduces WISMO (Where Is My Order) calls, and strengthens brand loyalty.
What are the benefits of FarEye’s route optimization in delivery operations?
FarEye’s advanced route optimization engine considers live traffic, service windows, and vehicle capacity to generate efficient, real-time routes. It dynamically re-sequences deliveries to avoid delays and reduce fuel usage.
This enables:
- Increased fleet capacity
- Lower operational costs
- Reduced emissions
- Faster, more reliable deliveries
How different industries can leverage 'delivery experience management' from FarEye
FarEye’s platform is industry-agnostic and supports a wide range of sectors including:
- Retail & eCommerce
- Consumer packaged goods (CPG)
- Courier and express parcel (CEP)
- Food and beverage
- Third-party logistics (3PL)
- Field services and transportation
Its flexible architecture adapts to unique delivery workflows, including high-frequency, temperature-sensitive, and scheduled deliveries.
What key features should Enterprise look for in a delivery experience management system?
Enterprise should look for a platform that balances operational efficiency with customer experience Key features include:
- Real-time shipment visibility with branded, proactive customer
- communications Personalized delivery updates across multiple channels
- Proactive exception detection and resolution
- Scalable architecture for peak volumes and global operations
- Analytics for SLA performance, NPS tracking, and delivery insights
- Seamless integration with ERP, WMS, OMS, and TMS platforms
FarEye delivers on all of the above with enterprise-grade configurability and performance at scale.
What is last‑mile delivery tracking and why is it important?
Last‑mile delivery tracking shows the fulfillment, shipping and delivery status of an order in real time. Full visibility for customers and carriers is essential to meet rising delivery expectations.
What tracking features do customers expect from a last-mile platform?
Modern customers expect:
- Live tracking links with map view
- SMS/email/WhatsApp alerts for ETAs and delivery events
- Driver contact options for coordination
- Easy feedback or rating options post-delivery
FarEye supports branded, mobile-friendly tracking pages and two-way communication that build trust and reduce support calls.
How does FarEye’s last-mile tracking improve visibility and control for logistics teams?
FarEye’s tracking system provides real-time updates on vehicle locations, route progress, and delivery status via a centralized control tower. Operations teams can:
- Monitor deviations and delays
- Trigger exception workflows
- Reassign deliveries on the fly
- Ensure route compliance and fleet productivity
This level of visibility is critical for operational agility and SLA adherence.
How does real‑time tracking improve customer communication and satisfaction?
Real-time visibility enables businesses to deliver proactive communication through:
- Predictive ETAs
- Automated alerts for delays or failed attempts
- Live updates on delivery progress
These features reassure customers and reduce WISMO (“Where Is My Order”) queries, improving both satisfaction and NPS.
What proof-of-delivery capabilities should Enterprise look for in a last-mile platform?
Enterprise should prioritize platforms that support digital POD capture at scale, including:
- Photo verification
- e-signatures
- Barcode scans
- Timestamps and geotags
- Driver notes via mobile app
FarEye captures and stores this data securely, enabling faster dispute resolution, performance auditing, and compliance tracking.