Returns Management

Tired of returns causing your brand headaches? We're not surprised.

Discover how
Over 30% of online orders are returned

Research shows that over 30% of online orders are returned, so if you’re an online retailer with strong growth ambitions, your returns management process likely needs to get better soon.

With a strategic and efficient returns process, not only do you cure the pain of returns for consumers, you also strengthen customer loyalty and retention.

That’s where FarEye's Returns Management platform comes in.

We’ve simplified the entire customer returns process, enabling you to enjoy new revenue opportunities.

Power up your returns management now

FarEye enables the brands to enhance the efficiency of return and exchange processes, orchestrating seamless logistics at every stage of the return cycle. The solution provides comprehensive functionality for pickup, receiving, inspection, and processing of returns and exchanges. What sets FarEye apart is its unique ability to integrate these return flows seamlessly into your existing "forward" delivery network, accelerating speed and efficiency while reducing costs.

Returns 01
Trusted by the world's top brands
Simplifying Returns Experience for Customers
Embedded branded returns portal

Don’t ask your customers to fill a form or contact your support teams to initiate returns. Provide a branded returns portal for your customers to initiate returns seamlessly. Configure all your return policies in the backend and automate returns approval process.

Return Refund
Returns Label Generation
Automated Label Generation

Reduce your returns cost by not sending printed returns label with every shipment. Generate returns label/QR Codes only for the approved returns request through returns portal. Communicate the returns label/QR Codes to the customer through portal or through branded email communication. Enable label less returns through QR Codes and reduce your carbon emissions.

Real-time tracking of returns and refunds

Reduce enquiries to your support team by providing real time visibility of the returns journey and refund processing to your customers through the returns portal and email/text notifications. Slash the customer enquiries on returns and refund status by upto 50%.

Returns Workflow
Return Screen 09
Flexible returns methodology

Allows consumers to choose from multiple pickup options to best match their needs. They can select at-home pickup or choose from multiple drop-off locations like store and carrier locations, and schedule windows for at-home pickups.

Returns analytics

Gives retailers powerful insights that reduce return rate, help define the return strategy, solve inventory issues, gather SKU-level analytics.

Return Dashboard
Reduced Returns Cost and Improved Efficiency
Increase in Customer NPS
Reduction in WISMR Enquiries
Reduction in Manual Returns Processing Efforts
What led us to look for a product like FarEye was for us to be efficient at doing last-mile delivery. We needed routing software that would intelligently take a list of addresses and develop the most optimal driving route. By driving the optimal routes, we are decreasing our carbon footprint with fewer emissions, and we’re using less fuel.
Al Contreras
Customer Innovation Manager, Gordon Food Service
FarEye’s real-time visibility capabilities and last-mile logistics platform have given us the ability to read dynamic market conditions and make more informed decisions on routing orders dynamically to achieve on-time, accurate deliveries, ensuring a positive customer experience with every item purchased.
Dino Araneta
Founder, Chief Strategy & Innovations Officer, QuadX
Dig deeper
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The e-commerce returns problem & the perfect e-commerce returns process
Read more
Buyers Guide Preview
How to Buy Last-mile Delivery Technology
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Route Optimization
2021 Gartner Market Guide for Vehicle Routing, Scheduling and Last-Mile Technologies
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