Research shows that over 30% of online orders are returned, so if you’re an online retailer with strong growth ambitions, your returns management process likely needs to get better soon.
With a strategic and efficient returns process, not only do you cure the pain of returns for consumers, you also strengthen customer loyalty and retention.
That’s where FarEye's Returns Management platform comes in.
We’ve simplified the entire customer returns process, enabling you to enjoy new revenue opportunities.
FarEye enables the brands to enhance the efficiency of return and exchange processes, orchestrating seamless logistics at every stage of the return cycle. The solution provides comprehensive functionality for pickup, receiving, inspection, and processing of returns and exchanges. What sets FarEye apart is its unique ability to integrate these return flows seamlessly into your existing "forward" delivery network, accelerating speed and efficiency while reducing costs.
Don’t ask your customers to fill a form or contact your support teams to initiate returns. Provide a branded returns portal for your customers to initiate returns seamlessly. Configure all your return policies in the backend and automate returns approval process.
Reduce your returns cost by not sending printed returns label with every shipment. Generate returns label/QR Codes only for the approved returns request through returns portal. Communicate the returns label/QR Codes to the customer through portal or through branded email communication. Enable label less returns through QR Codes and reduce your carbon emissions.
Reduce enquiries to your support team by providing real time visibility of the returns journey and refund processing to your customers through the returns portal and email/text notifications. Slash the customer enquiries on returns and refund status by upto 50%.
Allows consumers to choose from multiple pickup options to best match their needs. They can select at-home pickup or choose from multiple drop-off locations like store and carrier locations, and schedule windows for at-home pickups.
Gives retailers powerful insights that reduce return rate, help define the return strategy, solve inventory issues, gather SKU-level analytics.
