What is dispatch tracking in logistics? 8 things you need to know


By FarEye | October 13, 2022

The e-commerce sector is spoiling your customers with a plethora of choices, adding a layer of convenience to routine purchase decisions. These factors make dispatch tracking extremely important to seamless delivery execution. In addition to having the power to buy whatever we desire in a couple of taps, we are also living in a time where information is readily available at our fingertips. And in this age of instant gratification, nobody wants to jump through hoops to know the status of their exciting purchase.

Customers want to track shipment details instantly, and they want everything in real-time.

But how does a seller or retailer keep them up to date on all the background activities that get triggered right from the moment the purchase is confirmed?

Through dispatch tracking. Dispatch and tracking software serve the end-users what they want on a silver platter. Let’s explore how.

What is dispatch tracking?

Dispatch is the standard process of resource allocation, be it people or vehicles, to handle transportation of goods efficiently. It forms the primary stage of logistics and lays the foundation for the overall delivery experience.

Dispatch track software captures dispatch information and makes it accessible to stakeholders through cloud-based data repositories, data processing systems, and real-time notifications and alerts. As a result, there is absolute end-to-end transparency in the entire shipment and delivery process, both for customers and delivery stakeholders.

From an operational standpoint, dispatch tracking solutions develop harmony between drivers and dispatchers - a problem otherwise plaguing the logistics industry. Additionally, it also optimizes resource consumption while streamlining processes.

Therefore, with the golden touch of a dispatch tracking software, businesses can enjoy and deliver a seamless logistics experience.

8 Things to Know About Dispatch Tracking and Dispatch Tracking Software

One of the most significant advantages of dispatch tracking is its ability to bridge the dispatching-routing gap. It expertly weaves together businesses/individuals with 3PL delivery and logistics partners to facilitate improved delivery.

Here are eight facts about dispatch tracking:

1. Post-dispatch interoperability

Dispatch tracking patches the post-dispatch interoperability issues faced by sellers. Much like users, retailers can also stay updated on the status of their package.

2. Workforce visibility

It offers visibility to your entire workforce, company assets, and business processes, thereby leaving room for addressing bottlenecks and redundancies.

3. Tracking end-to-end order movement

Dispatch tracking software often comes with integrated end-to-end solutions that maintain a comprehensive blow-by-blow record of the movement of goods until it reaches its destination.

4. Data-driven decision-making

Since dispatch tracking is data-driven, it can integrate with and absorb other data-centric technologies, such as AI-powered automation.

5. Automated task allocation

Software-based dispatch platforms automate task allocation with due consideration to dynamic routing planning.

6. Faster and same-day deliveries

Access to highly and readily available resources expedites deliveries, which realizes ambitious and task-intensive services like same-day or rush-hour delivery.

7. Digital proof of dispatch/delivery

It acts as a digital proof of dispatch, which can be handy while resolving customer queries or complaints.

8. Better customer experience

Real-time dispatch monitoring improves customer satisfaction, reduces wastefulness, promotes safe practices, and improves overall profitability.

Having an efficient dispatch system lays the foundation for success. Dispatch tracking app reduces the time, effort, and risk of planning everything manually. Therefore, dispatch and tracking solutions are critical to operational excellence, with regards to logistics executing.

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