10 Best Grocery Delivery Software in 2024

Grocery delivery software is gaining immense popularity as customer expectations evolve. The U.S. online grocery industry has evolved to become a lucrative space fueling high levels of competition. According to a Statista report, sales in the U.S. online grocery market will reach $29.7 billion by 2021. But getting a bigger share of this pie isn’t easy. The ones that can guarantee delightful delivery experiences and at the same time boost their bottom line will be the ones tasting the sweet taste of victory.

The online grocery businesses often face the heat when executing home delivery operations. Challenges like inconsistent delivery experience, inexperienced third-party delivery providers, poor visibility and more often take the better out of grocery businesses.

Grocery delivery software helps grocers scale delivery operations, ensure on-time deliveries, boost customer experience, automate key delivery processes like scheduling and task allocation and also makes deliveries profitable.

Owing to the rapid increase in demand for frequent home deliveries, grocery chains in the US are heavily dependent on more than one logistics provider. From an end-customer perspective, this becomes a challenge, as tracking multiple transporters carrying multiple shipments is a tedious task and often results in errors and inaccurate information being passed on. This challenge can be easily addressed by a modern grocery delivery platform.

Today, in the U.S., it is possible to get goods delivered at low prices. But the problem lies in the fact that these low-cost deliveries are mostly shouldered by delivery service providers who have opened shop recently, making them unreliable in the short term.

As much as 22% of supply chain professionals say ‘poor visibility’ is their number one organizational challenge, a Statista study highlights. Lack of visibility makes tracking freight in-transit extremely difficult. This results in unnecessary delays, inadequate proof of delivery, poor route planning and more.

Managing multiple delivery service providers and poor visibility of fleet movement make it extremely difficult for logistics stakeholders to efficiently manage delivery processes. Things like allocating tasks, ensuring an error-free delivery sequence and managing customer expectations become a problem when dealing with multiple service providers.

Advanced online grocery delivery software or grocery tracking software can empower businesses to generate delightful customer experiences and make every delivery profitable. Here are six ways FarEye is helping grocers gain better control over there logistics operations.

Modern online grocery delivery software integrates with existing OMS, WMS, TMS, ERPs, and 3PL systems to boost end-to-end visibility of delivery processes, gain critical insights into a service provider’s KPIs, ensure data-driven decision making and more.

To scale delivery operations grocery chains are heavily dependent on multiple logistics providers. An advanced grocery delivery platform ensures high levels of consistency while managing third-party delivery agents. For instance, such a platform leverages Digital Control Towers (DCT) to ensure grocery chains can access disparate delivery KPIs of trucks belonging to different service providers on a single dashboard, instead of investing time and effort by individually connecting with each provider. DCT also provides real-time visibility of all ground-level activities. Therefore, helping delivery stakeholders gain better insights into delays, ETAs, exceptions and more.

To thrive in today’s highly demanding online grocery marketplace, businesses need to make delivery operations extremely productive.

An enterprise-grade grocery delivery management software ensures that every delivery has a defined ‘standard of excellence’ based on highly accurate KPI benchmarks. User-friendly mobile applications empower drivers to religiously follow efficient delivery routes. It helps delivery stakeholders to manage and control job allocation, routing, sequence and also facilitates real-time communication with customers.

The ability to scale delivery operations is imperative to quickly respond to demand spikes. A modern online grocery delivery platform leverages intelligent crowdsourcing capabilities to seamlessly onboard delivery agents across hundreds of markets. It outsources delivery tasks based on cost, proximity, previous performance, and delivery urgency.

By reducing miles per delivery, ensuring intelligent task allocation, scaling operations, improving visibility and ensuring greater productivity, such a platform empowers grocery businesses, especially the ones with tight budgets, to gain better margins.

There are a plethora of challenges online grocery delivery software can solve. But while some problems are common across the industry, there are others that are very unique to a particular grocery chain. FarEye can address these grocery delivery challenges and make your online delivery operations resistant to a constantly changing business environment. To learn more, sign up for a quick demo here.

FarEye grocery delivery software offers a comprehensive suite of features designed to streamline operations, enhance customer experience, and improve profitability for businesses in the grocery sector. Below are the key features:

Scaling on-demand deliveries: FarEye provides a robust platform that enables businesses to efficiently manage on-demand deliveries. This feature allows businesses to receive orders, process them quickly, and assign drivers seamlessly. Leveraging modern technology helps meet fluctuating demands while optimizing profitability, making it essential for any grocery delivery operation looking to scale effectively.

Delivery scheduling: This feature allows businesses to schedule deliveries according to customer preferences, enhancing convenience and satisfaction. FarEye's native scheduling capabilities empower customers to choose their preferred delivery times, which not only improves the customer experience but also optimizes operational efficiency by aligning deliveries with available resources.

Order broadcasting: Order broadcasting involves sourcing delivery agents who can reach the nearest pickup points quickly. FarEye facilitates this by providing delivery personnel with access to an app where they can accept or reject orders based on their proximity and availability. This feature ensures timely deliveries and enhances the overall efficiency of the delivery process.

Crowdsourcing delivery personnel: To manage operational costs and adapt to changing demand, FarEye enables businesses to crowdsource delivery personnel. This feature allows businesses to tap into a larger pool of drivers without incurring high costs, ensuring that they can meet customer demands without overextending resources.

Real-time dynamic routing: FarEye's real-time dynamic routing feature optimizes delivery routes based on current traffic conditions and other variables. This capability not only saves time and reduces fuel costs but also provides customers with accurate estimated times of arrival. Keeping all stakeholders informed through real-time updates enhances transparency and trust in the delivery process.

Service point deliveries: Recognizing that some customers prefer picking up their orders from designated service points rather than home delivery, FarEye allows businesses to manage these service point deliveries efficiently. This flexibility ensures that customer preferences are met while maintaining operational efficiency.

Contactless delivery operations: In response to the increased demand for safety during the pandemic, FarEye supports contactless delivery operations. This includes facilitating digital payments and ensuring that all transactions are securely tracked in one place. Offering multiple payment options enhances customer trust and safety during the delivery process.

Automatic scheduling and task allocation: FarEye automates the scheduling and allocation of tasks to delivery agents based on their profiles and local knowledge. This reduces manual intervention, streamlines operations, and improves turnaround times for deliveries, leading to more efficient last mile logistics.

With the rise of e-commerce, businesses are increasingly turning to specialized software to streamline their operations and enhance customer experiences. Here are the top ten best grocery delivery system options available in the market:

FarEye has emerged as a leading grocery delivery software designed to enhance the efficiency and effectiveness of last mile logistics. Its robust platform integrates seamlessly with existing operational systems such as OMS, WMS, and ERPs, providing businesses with comprehensive visibility and control over their delivery processes. This integration allows for better data-driven decision making and improved service levels.

Key features of FarEye include real-time tracking, which enables businesses to monitor deliveries and provide customers with accurate updates on their orders. The software also employs route optimization algorithms that minimize delivery times and costs, significantly enhancing operational efficiency. Additionally, FarEye's automated task allocation ensures that deliveries are assigned dynamically based on current conditions, further streamlining the process.

FarEye stands out for its ability to improve customer experiences through features like customizable delivery windows and instant order tracking. The platform also supports analytics and reporting, allowing businesses to gain insights into their logistics operations and identify areas for improvement. With its focus on innovation and adaptability, FarEye is well-positioned to meet the evolving demands of the grocery delivery market, making it an ideal choice for businesses aiming to thrive in a competitive landscape.

ShopHero is a grocery delivery software tailored for independent grocery stores, enabling them to establish a robust online shopping platform. Acquired by Dot Foods in 2021, ShopHero empowers grocers to maintain control over their operations and customer relationships without relying on third-party delivery services. This focus on independence is crucial for building trust and loyalty among customers, allowing stores to cultivate a personalized shopping experience.

The software boasts a user-friendly interface that simplifies online shopping for customers, making it easy to browse products and place orders. Additionally, ShopHero offers real-time order tracking, which enhances customer satisfaction by providing transparency regarding delivery times. This feature reduces anxiety and keeps customers informed throughout the shopping process.

Moreover, ShopHero integrates employee support features that promote engagement and efficiency within the workforce. Options like tipping enhance the delivery experience for both customers and employees. By prioritizing security and leveraging modern technology, ShopHero not only streamlines grocery operations but also helps independent grocers compete effectively in the expanding e-commerce landscape. Ultimately, ShopHero serves as an essential tool for modern grocery retailing, fostering meaningful connections between stores and their communities.

Shipday is a comprehensive grocery delivery solution designed to streamline local delivery operations for various businesses, including restaurants, grocery stores, and couriers. It integrates seamlessly with platforms like WooCommerce and Shopify, allowing businesses to manage their own delivery fleets or connect with third-party services such as DoorDash and Uber in the U.S. This flexibility makes it ideal for businesses looking to enhance their delivery capabilities.

Key features of Shipday include real-time tracking, route optimization, and automated notifications for both drivers and customers. The software provides a user-friendly dashboard where businesses can easily dispatch orders, monitor driver performance, and track deliveries in real time. Customers benefit from SMS or email updates, keeping them informed about their order status.

Additionally, Shipday supports various delivery models, from food to retail items, making it a versatile tool in the fast-evolving delivery landscape. Its automation capabilities help reduce operational costs while improving customer satisfaction through timely and efficient service. Overall, Shipday helps businesses optimize their local delivery processes and enhance customer experiences.

Routific is a cloud-based delivery management software specifically designed to streamline grocery delivery operations for small and medium-sized businesses. It utilizes advanced route optimization algorithms to minimize driving time and fuel costs, which is crucial for maintaining fresh produce and timely deliveries.

Key features of Routific include real-time GPS tracking, allowing businesses to monitor their drivers' locations and provide customers with accurate estimated arrival times. The software automates customer notifications via SMS and email, keeping clients informed about their delivery status, which enhances customer satisfaction and reduces inquiry calls. 

Additionally, Routific offers an intuitive interface that simplifies route planning, enabling users to create optimized routes in minutes. This is particularly beneficial for businesses with multiple drivers, as it can handle various factors such as time windows and vehicle capacities. The platform also supports proof of delivery through photos, ensuring accountability and transparency in the delivery process. Routific presents an accessible solution for grocery delivery businesses looking to enhance efficiency and reduce operational costs while improving customer service.

OnTime 360 is an advanced grocery delivery software designed to streamline the logistics of food and grocery businesses. This platform offers a comprehensive suite of features that cater specifically to the needs of couriers, dispatchers, and grocery retailers. 

Key functionalities include real-time tracking, automated dispatching, and route optimization, which enhance operational efficiency and customer satisfaction. The software also features a customer portal that allows clients to track their orders, alongside mobile app support for drivers, enabling barcode scanning and electronic signature capture for deliveries. 

OnTime 360 is particularly beneficial for businesses looking to manage their own delivery operations, as it integrates with various systems through its powerful API. However, while it excels in basic delivery management, some users note limitations in advanced route optimization and customer notification features, which can incur additional costs. Overall, OnTime 360 stands out for its affordability and robust feature set, making it a viable option for grocery delivery services aiming to improve their logistics operations.

Onfleet is a leading grocery delivery software designed to streamline last mile logistics for grocery businesses. Its robust platform offers real-time tracking, route optimization, and automated customer notifications, enhancing operational efficiency and customer satisfaction. 

Key features include an integrated route optimization engine that analyzes traffic, location, and driver capacity to create the most efficient delivery routes. This capability not only reduces delivery times but also minimizes operational costs, making it an ideal choice for grocery retailers aiming to improve their delivery services. 

Onfleet facilitates seamless communication between drivers and customers through automated SMS updates, allowing customers to track their orders in real-time and communicate directly with drivers if needed. The software also includes proof of delivery features such as in-app collection of signatures and photos ensuring compliance and enhancing accountability during the delivery process.

Additionally, Onfleet’s user-friendly interface allows for easy onboarding of new drivers and integrates effortlessly with existing systems like Shopify and various point-of-sale solutions. This flexibility makes it a valuable tool for grocery businesses looking to enhance their delivery operations while maintaining high standards of service.

Instacart is a leading grocery delivery solution that transforms how consumers shop for groceries. By connecting users with local grocery stores, Instacart offers a seamless online shopping experience. Customers can easily browse a vast selection of products through its intuitive app or website, making grocery shopping more convenient than ever. With options for same-day delivery and in-store pickup, Instacart caters to the busy lifestyles of modern consumers, ensuring they have access to fresh groceries without the hassle of traditional shopping.

Instacart stands out not only for its convenience but also for its extensive partnerships with over 1,500 retail banners, including major grocery chains and local markets. This wide network allows users to customize their shopping experience by choosing items from various stores in a single order. The platform enhances user satisfaction through features like real-time inventory updates, personalized recommendations, and easy reordering of favorite items. Additionally, Instacart offers flexible delivery options, including same-day service, which is particularly appealing for those with busy schedules. With its commitment to quality and customer service, Instacart continues to redefine grocery shopping in the digital age.

Dispatch Science is a robust grocery delivery software designed to optimize logistics and streamline delivery operations. This cloud-based platform leverages artificial intelligence and advanced algorithms to automate dispatching tasks, ensuring accuracy and efficiency. Key features include real-time tracking and route optimization, allowing businesses to efficiently plan routes with multiple stops.

The software supports order booking and customer relationship management through a self-service portal, enhancing the user experience for both customers and operators. It also integrates with third-party applications, facilitating seamless connections with accounting systems and e-commerce platforms. 

A mobile app for drivers enhances operational efficiency by enabling them to receive real-time updates and manage deliveries on the go. Additionally, Dispatch Science offers returns management and proof of deliveries, which are crucial for maintaining customer satisfaction in the grocery sector.

With its flexible pricing models, Dispatch Science caters to various business sizes, making it an attractive option for businesses looking to scale their operations without increasing staffing costs. Overall, Dispatch Science stands out as a comprehensive solution for grocery delivery logistics.

DispatchTrack is a robust grocery delivery software designed to streamline logistics and enhance the customer experience in the last mile delivery sector. This cloud-based platform integrates seamlessly with existing POS systems, allowing businesses to efficiently manage incoming orders and fulfill them through a digital workflow. 

One of its standout features is AI-powered routing, which optimizes delivery routes based on real-time traffic data and historical performance. This ensures accurate estimated times of arrival that drivers can consistently meet. The software supports both on-demand and pre-order deliveries, facilitating curbside pickups and allowing customers to select convenient pickup times.

DispatchTrack also excels in real-time visibility, enabling customers to track their deliveries live through a dedicated portal. This transparency reduces the frequency of WISMO inquiries and enhances customer satisfaction. Additionally, the platform includes a comprehensive dashboard that provides dispatchers with an overview of all deliveries and driver activities, allowing for quick adjustments as needed.

The software's contactless proof of delivery feature further enhances operational efficiency by enabling drivers to capture signatures, photos, and notes directly through the app. With its focus on connectivity and user-friendly design, DispatchTrack empowers grocery retailers to improve their delivery operations significantly while ensuring a delightful customer experience.

Barn2Door is a comprehensive e-commerce platform specifically designed for farmers and local food producers, enabling them to sell directly to consumers. This software streamlines the entire sales process, from managing inventory and processing orders to facilitating deliveries. Its user-friendly interface allows farmers to create personalized online storefronts, enhancing their brand visibility while automating backend operations.

One of the standout features of Barn2Door is its robust order management system. This functionality simplifies order tracking and processing, ensuring that farmers can efficiently manage customer requests and inventory levels. Additionally, the platform supports various delivery methods, including direct-to-consumer shipping and local pickup options, catering to diverse customer needs. This flexibility helps farmers provide a tailored experience that meets the preferences of their clientele.

Barn2Door also offers subscription services, allowing farmers to create subscription boxes for customers who want regular deliveries of fresh produce or other products. This feature not only fosters customer loyalty but also helps farmers stabilize their revenue streams. Furthermore, users benefit from detailed analytics and reporting tools that provide insights into sales performance and customer behavior, enabling informed business decisions.

Overall, Barn2Door empowers farmers to increase their sales while enhancing the customer experience through a seamless shopping process. By focusing on local food systems, Barn2Door plays a pivotal role in connecting consumers with fresh, high-quality products while supporting the sustainability of small-scale agriculture, making it an invaluable tool for modern farmers in a competitive marketplace.

What is Grocery Delivery Software and How Does It Work?

Grocery delivery software is a tool that streamlines the ordering and delivery process for groceries. It includes a customer app for browsing and ordering, as well as a driver app for managing deliveries. The software integrates features like order management and real-time tracking, enabling businesses to offer efficient services such as same-day delivery.

What Key Features Should Grocery Delivery Software Include?

Key features of grocery delivery software include a user-friendly interface, real-time order tracking, multiple payment options, and route optimization. Additional functionalities like inventory management and analytics are also important, as they enhance operational efficiency and provide insights into customer preferences.

How Can Grocery Delivery Software Benefit My Business?

Grocery delivery software boosts efficiency by automating logistics tasks, reducing errors, and improving delivery times. With real-time tracking and notifications, customers enjoy a better experience, leading to higher satisfaction and retention rates. Ultimately, this can drive increased sales as your business meets the demand for convenient grocery shopping.