The Returns Remedy

With a third of all online purchases returned, not having an efficient, cost-effective returns process can make your head spin. FarEye has the returns remedy. We streamline your returns process and provide customers full visibility into the status of their returns.

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Provide a seamless online returns experience to boost customer experience and loyalty
Returns Management

Returns are a complex part of the customer experience as 60% of consumers will consider a returns policy BEFORE making a purchase and 81% will switch brands due to a negative returns experience. Without an easy-to-navigate returns experience, your customers may not give you a second chance. FarEye simplifies the returns process to deliver a superior customer experience to help you retain brand loyalty.

Discover how
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Easy Returns & Exchanges
Simplify your returns process into four easy steps via a branded returns portal. From easy home pickups to providing multiple drop-off locations, customers choose and personalize their return method and day.
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Refund Payment Processing
FarEye’s returns module integrates with payment gateways to provide a seamless refund experience. Customers can track their refund status in real-time via communication methods like email or SMS and reduce call center volume.
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Understand Customers
Better understand your customers with real-time returns analytics for insights into return rate, return performance and SKU level details. Fine-tune your returns management to help you provide superior service.
Why delivering a great returns experience matters
60
%
of consumers consider the returns policy making a purchase
92
%
of consumers favor brands that offer a good returns options
82
%
of consumers would switch brands based on a bad returns experience
A competitive advantage

FarEye allows you to execute a streamlined, cost-effective returns process to help boost customer retention while providing a superior, personalized experience for each return. FarEye makes returns management part of your competitive advantage.

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Four benefits to using the returns module
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Experience
Increase customer satisfaction and retention with an easy-to navigate returns experience.
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Optimize
Reduce returns rate by using data to improve returns workflows and inventory planning.
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Visibility
Provide returns visibility to customers so they can track where their return is in the process.
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Insights
Receive actionable insights for your business about the top reasons for return, most returned products & top locations.
Dig deeper
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Retail
Blog
The e-commerce returns problem & the perfect e-commerce returns process
Read more
Buyers Guide Preview
Last-Mile
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How to Buy Last-mile Delivery Technology
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Route Optimization
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2021 Gartner Market Guide for Vehicle Routing, Scheduling and Last-Mile Technologies
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