Last Mile Delivery Examples in the Real World

In today’s fast-paced logistics industry, last mile delivery plays a crucial role. It ensures seamless customer experiences. Final stage of a package’s journey from the distribution hub to the customer’s doorstep. This stage determines customer satisfaction, operational efficiency, and cost-effectiveness.

Consumer expectations for same-day and next-day deliveries are rising. Businesses need advanced solutions to optimize last mile operations. FarEye’s last mile delivery technology has helped global brands revolutionize their delivery processes.

Let’s explore some real world last mile delivery examples. These last mile logistics examples showcase how businesses have leveraged FarEye to enhance efficiency and customer experience.

Challenge: Inefficient delivery operations were affecting customer satisfaction and business growth. 

Solution: Gordon Food Service integrated FarEye’s last mile delivery platform to optimize routing and improve tracking. 

Achievements:

• Achieved a 36% growth in business
• Improved tracking and operational efficiency. Reduces delivery time by 30%
• Increased sales by 8.6% in 2021 by adding digital last mile capability
• Reduced fuel consumption and emissions with route optimization

Challenge: High failure rates for first attempt deliveries. Leading to increased costs and inefficiencies. 

Solution: FarEye provided real-time tracking, intelligent route optimization and enhanced customer communication. 

Achievements:

• Increased first attempt delivery success rates by 22%
• Gained 360-degree visibility of ground activities
• Enhanced customer communication through real-time tracking and proactive notifications
• Collected valuable feedback through Net Promoter Score (NPS) enabling continuous improvement based on customer insights 

Challenge: Lack of visibility into the live location of high-tech construction equipment was a major challenge. Also the inability to detect failures proactively was negatively impacting customer experience.

Solution: FarEye’s platform provided real-time visibility and optimized 3PL task allocation. This enhances freight traceability and customer transparency.​

Achievements:

• Reduced warehouse loading time by 40%
• Increased On-Time In-Full (OTIF) deliveries by 6%
• Achieved a 50% reduction in daily internal calls for shipment status
• Improved productivity by 12–15% across stakeholders in sales and supply chain teams

Key Problem: Inaccurate ETAs led to customer frustration and missed deliveries. 

Solution: FarEye integrated an intelligent slot selection system allowing customers to choose preferred delivery windows. 

Achievements:

• ETA accuracy improved by 97%
• Increased on-time deliveries by 24%
• Improved ETA delivery windows leading to growth in customer ratings to five stars 
• 300% increase in order volumes

Despite technological advancements, last mile delivery still faces various challenges: 

• High Delivery Costs: Last mile logistics account for 53% of total shipping costs. This is due to fuel consumption, labor expenses, and inefficient routing.
• Missed Deliveries: 30% of deliveries fail on the first attempt. It leads to higher costs. Also reduces customer satisfaction.
• Lack of Visibility: Most customers expect real time tracking, but many businesses still struggle with transparency.
• Sustainability Issues: Last mile logistics plays a major role in urban congestion. Also contributing to carbon emissions.

• AI-Based Route Optimization: Businesses can save up to 20% on fuel costs through effective route planning. 
• Real-Time Tracking & Alerts: Improves visibility and enhances customer communication. Also reduces missed deliveries.
• Automated Delivery Slot Selection: Allows customers to choose delivery windows. This improves first attempt success rates.
• Sustainable Delivery Solutions: Helps businesses transition to eco-friendly logistics. Lower CO2 emissions and support sustainability objectives.

These last mile logistics examples demonstrate far reaching impact of digital transformation. Businesses using FarEye experience benefits like: 

• Optimized routing and real-time tracking improve efficiency. Automated workflows further enhance operational productivity.
• Accurate ETAs, proactive communication, and flexible delivery options ensure customer satisfaction.
• Data-driven decision making and automation reduce operational expenses.
• Optimized deliveries minimize carbon footprints. Supporting eco-friendly logistics solutions.

Using cutting-edge technology and a customer-centric approach, FarEye is shaping the future of last mile delivery. It is helping businesses meet evolving demands while enhancing efficiency and customer satisfaction.