How BlueDart increased first attempt delivery success rates by 22%

Case study

By FarEye | October 13, 2022

Case Study

Blue Dart Increases Its First Attempt Success Rate by 27%

Experience

Track

Route

3PL

Improved real-time visibility leading to better delivery operations and fleet productivity

Background

Blue Dart is South Asia's premier express air and integrated transportation and distribution company. It offers secure and reliable delivery of consignments to over 35,000 locations in India. Blue Dart provides an entire spectrum of distribution services including air express, freight forwarding, supply chain solutions, and customs clearance.

The Blue Dart team drives market leadership through its motivated people force, dedicated air and ground capacity, cutting-edge technology and value-added services to deliver unmatched standards of service quality to its customers.

The Last-Mile Challenge

Blue Dart required an enterprise-grade technology solution that allowed real-time visibility of shipments to improve delivery operations and fleet productivity. The company struggled with increasing transportation expenses due to multiple attempts for deliveries. Poor delivery experience and lack of customization were some of the challenges that Blue Dart faced.

At a Glance

22%

Increase in first attempt deliveries

360º

Visibility of ground activities

The FarEye
Solution

From real-time tracking, and deploying new processes in record time to enhancing delivery experiences, FarEye is empowering Blue Dart to make their supply chain operations more efficient.

Lasting Results

Increased first attempt success rate by 22%
Gained real-time tracking of deliveries and 360-degree visibility of ground activities
Enhanced customer experience as a result of optimizing delivery routes, personalizing delivery experiences and communicating accurate ETAs
Increased customer loyalty due to greater transparency of shipments

How FarEye Can Help You

Track helps third-party logistics companies gain accurate, real-time visibility into the movement of customer orders throughout the-order to-delivery journey.

Route can help slash delivery costs with real-time dynamic and constraints-based routing, enabling companies to deliver on-time for all last-mile deliveries, including same-day.