How a leading furniture retailer increased its ETA accuracy by 97%

Case study

By FarEye | October 13, 2022

Case Study

A Leading Furniture Retailer Increases Its ETA Accuracy by 97%

Experience

Track

Route

Big & Bulky

The Last-Mile Challenge

This leading online furniture retailer needed the ability to provide time-slot delivery windows for customers at time of online checkout. Previously, every customer was told delivery would be between three to seven business days. Due to a lack of concrete delivery dates and times, unhappy customers were frequently unavailable for deliveries. The retailer also lacked visibility and a track and trace mechanism to locate a shipment in process.

At a Glance

24%

Increase in on-time deliveries

97%

Increase in ETA accuracy

300%

Increase in order volumes

The FarEye
Solution

With FarEye, customers are able to choose delivery slots based on which allocation and routing can be planned at the time of checkout. FarEye orchestrated vehicle allocation and routing in the last mile.

Lasting Results

Achieved a 24% increase in on-time deliveries
Boosted ETA forecasting accuracy from four to seven business days to two hours
Orchestrated and executed deliveies for the retailer's owned fleet
Gained predicitive visibility, increasing overall shipment visibility for all stakeholders
Improved ETA delivery windows leading to growth in customer ratings to five stars

How FarEye Can Help You

Track enables logistics managers to know if there are any potential exceptions in the delivery and allows the customer to know where their orders are in real-time.