- Route
- Execute
How Hilti reduced warehouse loading time by 40%
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Case Study
Hilti Delivers An Amazon-Like Delivery Experience to its Customers
Track
Route
3PL
Drastically Improve Freight Traceability, Visibility, And Customer Transparency
Background
Present in over 120 countries and employing over 28,000 people Hilti is a leader in developing manufacturing products, systems, software, and services for the construction and energy industry. Despite the organization’s sprawling business, it was facing significant challenges in delivering a seamless customer experience.
The Last-Mile Challenge
Lack of visibility into the live location of high-tech construction equipment and inability to detect failure proactively was negatively impacting the organization’s customer experience scores. Inability to communicate delays to on-site professionals was also becoming a serious concern. Hilti needed a solution that could seamlessly integrate data from various sources, including 3PL partners, to provide visibility at every step of freight movement and optimize their entire logistics process and customize its solution based on the challenges.
At a Glance
6%
Increase in On Time in Full (OTIF) deliveries
50%
Reduction in daily calls for shipment status
12-15%
Increase in productivity across stakeholders
The FarEye
Solution
FarEye’s automation and machine-learning algorithms help Hilti optimize 3PL task allocation and enable logistics managers to gain a 360-degree view of what is going on in the field. Leveraging FarEye’s last-mile delivery management platform, Hilti was able to provide an Amazon-like experience to its customers by drastically improving freight traceability, visibility, and customer transparency
Lasting Results
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Ensured a 6% increase in On Time in Full (OTIF) deliveries -
Achieved 50% reduction in daily internal calls for shipment status
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Increased productivity by 12-15% across stakeholders in sales and supply chain team
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Achieved 100% automation of delivery processes
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Reduced loading time by 2 to 4 hours at the warehouse
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Ability to access live dashboards to prevent delays and bottlenecks, ensuring on-time last-mile deliveries
How FarEye Can Help You
Track helps third-party logistics companies gain accurate, real-time visibility into the movement of customer orders throughout the order-to-delivery journey.
Route can help cut delivery costs with real-time dynamic and constraints-based routing, enabling you to deliver on-time for all last-mile deliveries, including same-day.
Execute provides driver tools for pickups and deliveries to help drivers in all industries complete their last-mile deliveries in an efficient way.
Case Study
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