How Hilti reduced warehouse loading time by 40%

Case study

By FarEye | October 13, 2022

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Case Study

Hilti Delivers An Amazon-Like Delivery Experience to its Customers

Track

Route

3PL

Drastically Improve Freight Traceability, Visibility, And Customer Transparency

Background

Present in over 120 countries and employing over 28,000 people Hilti is a leader in developing manufacturing products, systems, software, and services for the construction and energy industry. Despite the organization’s sprawling business, it was facing significant challenges in delivering a seamless customer experience.

The Last-Mile Challenge

Lack of visibility into the live location of high-tech construction equipment and inability to detect failure proactively was negatively impacting the organization’s customer experience scores. Inability to communicate delays to on-site professionals was also becoming a serious concern. Hilti needed a solution that could seamlessly integrate data from various sources, including 3PL partners, to provide visibility at every step of freight movement and optimize their entire logistics process and customize its solution based on the challenges.

At a Glance

6%

Increase in On Time in Full (OTIF) deliveries

50%

Reduction in daily calls for shipment status

12-15%

Increase in productivity across stakeholders

The FarEye
Solution

FarEye’s automation and machine-learning algorithms help Hilti optimize 3PL task allocation and enable logistics managers to gain a 360-degree view of what is going on in the field. Leveraging FarEye’s last-mile delivery management platform, Hilti was able to provide an Amazon-like experience to its customers by drastically improving freight traceability, visibility, and customer transparency

Lasting Results

Ensured a 6% increase in On Time in Full (OTIF) deliveries
Achieved 50% reduction in daily internal calls for shipment status
Increased productivity by 12-15% across stakeholders in sales and supply chain team
Achieved 100% automation of delivery processes
Reduced loading time by 2 to 4 hours at the warehouse
Ability to access live dashboards to prevent delays and bottlenecks, ensuring on-time last-mile deliveries

How FarEye Can Help You

Track helps third-party logistics companies gain accurate, real-time visibility into the movement of customer orders throughout the order-to-delivery journey.

Route can help cut delivery costs with real-time dynamic and constraints-based routing, enabling you to deliver on-time for all last-mile deliveries, including same-day.

Execute provides driver tools for pickups and deliveries to help drivers in all industries complete their last-mile deliveries in an efficient way.

Contact Sales