The Returns Remedy

With a third of all online purchases returned, not having an efficient, cost-effective returns process can make your head spin. FarEye has the returns remedy. We streamline your returns process and provide customers full visibility into the status of their returns.

Recognized and Highly rated on Gartner, G2, Capterra.

Discover how
Provide a seamless online returns experience to boost customer experience and loyalty
Trusted by the world's top brands
Returns Management

Returns are a complex part of the customer experience as 60% of consumers will consider a returns policy BEFORE making a purchase and 81% will switch brands due to a negative returns experience. Without an easy-to-navigate returns experience, your customers may not give you a second chance. FarEye simplifies the returns process to deliver a superior customer experience to help you retain brand loyalty.

Discover how
Returns 01
Icon detailed returns
Easy Returns & Exchanges
Simplify your returns process into four easy steps via a branded returns portal. From easy home pickups to providing multiple drop-off locations, customers choose and personalize their return method and day.
Icon detailed refund
Refund Payment Processing
FarEye’s returns module integrates with payment gateways to provide a seamless refund experience. Customers can track their refund status in real-time via communication methods like email or SMS and reduce call center volume.
Icon detailed understand customers
Understand Customers
Better understand your customers with real-time returns analytics for insights into return rate, return performance and SKU level details. Fine-tune your returns management to help you provide superior service.
Why delivering a great returns experience matters
of consumers consider the returns policy making a purchase
of consumers favor brands that offer a good returns options
of consumers would switch brands based on a bad returns experience
A competitive advantage

FarEye allows you to execute a streamlined, cost-effective returns process to help boost customer retention while providing a superior, personalized experience for each return. FarEye makes returns management part of your competitive advantage.

Returns 02
Four benefits to using the returns module
Icon simple cx
Increase customer satisfaction and retention with an easy-to navigate returns experience.
Icon simple optimize
Reduce returns rate by using data to improve returns workflows and inventory planning.
Icon simple visibility
Provide returns visibility to customers so they can track where their return is in the process.
Icon simple insights
Receive actionable insights for your business about the top reasons for return, most returned products & top locations.
What led us to look for a product like FarEye was for us to be efficient at doing last-mile delivery. We needed routing software that would intelligently take a list of addresses and develop the most optimal driving route. By driving the optimal routes, we are decreasing our carbon footprint with fewer emissions, and we’re using less fuel.
Al Contreras
Customer Innovation Manager, Gordon Food Service
FarEye’s real-time visibility capabilities and last-mile logistics platform have given us the ability to read dynamic market conditions and make more informed decisions on routing orders dynamically to achieve on-time, accurate deliveries, ensuring a positive customer experience with every item purchased.
Dino Araneta
Founder, Chief Strategy & Innovations Officer, QuadX
Download The Last Mile Mandate
Dig deeper
Thumbnail image customer 600x600
The e-commerce returns problem & the perfect e-commerce returns process
Read more
Buyers Guide Preview
How to Buy Last-mile Delivery Technology
Thumbnail image gartner 600x600
Route Optimization
2021 Gartner Market Guide for Vehicle Routing, Scheduling and Last-Mile Technologies
Transform your delivery experience today
Book a meeting