FarEye recognised in the 2024 Gartner® Market Guide for Last-Mile Delivery Technology Solutions
By FarEye | July 2, 2024
- The company has been recognized as a Representative Vendor in the Gartner Market Guide for Last-mile Delivery technologies for the second time in a row.
- The company was also recognized in the 2024 Gartner Market Guide for Multicarrier Parcel Management Solutions.
FarEye, a global last-mile technology platform, has been recognized as a Representative Vendor in the Gartner® Market Guide for Last-mile Delivery Technology. Read more here.
According to Gartner “The aspirations of many organizations to provide an Amazon-like experience, combined with the continued evolution of unified commerce operations, remains unchanged. Very often, delivery capabilities are not supported with the right technology solutions, resulting in inefficient processes and a less-than-optimal customer experience”.
Kushal Nahata
CEO and Co-founder | FarEye
Order To Door Lifecycle with FarEye
The report identifies three Last-Mile Delivery Technology Capabilities: Pre-purchase, Delivery orchestration, and Post-purchase. “While delivery orchestration is an important part of LMD solutions, customer experience capabilities are just as important, if not more so. Gartner has observed the popularity of software vendors specialized in areas like post purchase experience increasing as organizations demand more capabilities to reduce where is my order (WISMO) calls, provide visibility and eventually even drive more revenue through personalized marketing campaigns.”
FarEye differentiates from other players in the market by integrating customer experience capabilities with delivery orchestration, covering all three components, end to end, and providing a comprehensive order-to-door solution. Read more here
Turning deliveries into a competitive advantage
The FarEye last-mile technology platform packed with a suite of products (Track, Ship, Route, Execute, Experience, Return, Grow, and Analyze), provides shippers and carriers with a wide range of capabilities for last-mile operations. Its proprietary AI-based routing algorithm incorporates loop optimization capabilities that use historical data to enhance routing outcomes. The solution supports different delivery services such as ship from the store, curbside pickup, or crowdsourced delivery, among others. It supports multiple last-mile fleet types, including private or dedicated fleets and external carriers, with the logic to select the right carrier. FarEye includes real-time dynamic fleet capacity and delivery slot availability to inform accurate delivery time window selection online at cart check-out or in-store at the time of purchase. This can be integrated into its customers’ web portals. FarEye offers branding features and the possibility to personalize notifications sent to customers.
FarEye has enabled global leaders like Hello Fresh, Gordon Foods, Amway, Interflora, Papa John's, and others including the Swedish furniture giant and the top American appliance manufacturer to:
- Improve OTIF Score by 56%
- Reduce WISMO calls by 90%
- Reduce Delivery time by 76%
- Increase in stops per on-route hour by 2X
- Slash up to 550 K Metric Tonnes of GHG emissions annually
Commenting on the benefits of leveraging FarEye, Elena Bernardo, SVP of Operations at HelloFresh says “FarEye has given us the ability to take control of our delivery experience and make a tailor-made solution that allows us to communicate with customers proactively, to take their feedback and to route our product in a way that ensures customer promise. We have seen better on-time deliveries, better customer sentiment, and better retention using FarEye”. Watch the complete video here.
Redefining Last Mile Deliveries for People, Profit & Planet
Amid long-term eCommerce growth forecasts and short-term economic uncertainty, last-mile deliveries have become a strategic competitive advantage. The 2024 last-mile landscape has transformed, moving towards timely deliveries and cost reduction. As such, FarEye’s roadmap is focused on leveraging AI, EVs, and drones to optimize operations, using advanced embedded analytics to improve prediction and evolve actionable insights capabilities and further drive delivery cost reductions.
Making sustainability a focus in the last-mile, is another pivotal goal for FarEye. Adhering to sustainability goals is no longer just a checkbox item for organizations. It is a fundamental commitment to the planet and future generations. With stricter government regulations and consumer demands, retailers and courier companies are at a critical juncture to provide superior delivery experience through cost-conscious and sustainable practices. FarEye's sustainability offering helps enterprises reduce tonnes of carbon emissions each year - with the possibility of saving more as the number of deliveries increases.
Gartner subscribers can access the complete report here.
Attribution and Disclaimers:
Gartner, Market Guide for Last-Mile Delivery Technology Solutions (Published on 18 June 2024, ID G00784655, By Oscar Sanchez Duran, Carly West, Nathan Lease)
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