Returns Management Software

Hassle-Free Returns, Happy Customers

FarEye optimizes returns management from post-purchase to delivery, ensuring a seamless and efficient process while enhancing customer satisfaction.

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Handling returns can be complicated and frustrating. Whether you're a customer or a shipper, ensuring unwanted products reach the right channel efficiently is crucial. At FarEye, we simplify and accelerate the process for a seamless experience.
Returns make the process simple
Trusted by the World's Top Brands
Why Delivering a Great Returns Experience Matters
60
%
Consumers consider the returns policy making a purchase
92
%
Consumers favor brands that offer a good returns options
82
%
Consumers would switch brands based on a bad returns experience
Through the journey - FarEye enables
Persona happy consumer
We empower your customers with:
  • A branded self-serve portal for easy returns initiation
  • Options for refunds, store credits, and labelless returns
  • Real-time tracking of the entire return journey, including refunds
Transform Your Returns Experience Today
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Ecommerce Returns Management Solutions to Simplify Returns Experience for Pre and Post-Deliveries
Post-Purchase   Assist post-purchase returns processing with predefined workflows, increasing operational efficiency and lowering costs.
Embedded branded returns portal

Don’t ask your customers to fill out a form or contact your support teams to initiate returns. Provide a branded returns portal for your customers to initiate returns seamlessly. Configure all your return policies in the backend and automate the returns approval process.
 

Return Refund
Returns Label Generation
Automated Label Generation

Reduce your returns cost by not sending printed return labels with every shipment. Generate returns labels/QR Codes only for the approved returns request through the returns portal. Communicate the returns label/QR Codes to the customer through the portal or branded email communication. Enable label-less returns through QR Codes and reduce your carbon emissions.
 

Real-time tracking of returns and refunds

Reduce inquiries to your support team by providing real-time visibility of the returns journey and refund processing to your customers through the returns portal and email/text notifications. Slash the customer inquiries on returns and refund status by up to 50%.
 

Returns Workflow
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Flexible returns methodology

Allows consumers to choose from multiple pickup options to match their needs best. They can select at-home pickup or choose from multiple drop-off locations like store and carrier locations, and schedule windows for at-home pickups.

Efficiently reusing returned inventory & Returns analytics

Gives retailers powerful insights that reduce return rate, help define the return strategy, solve inventory issues, and gather SKU-level analytics.

Return Dashboard
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QC during Return Pickups

Ensure every return pickup is met with efficient quality control checks to ensure the returned items meet standards. Inspection verifies product condition, aiding in processing refunds or exchanges efficiently.

Load consolidation for Returns transportation

Optimize returns transportation by combining multiple return shipments into fewer, and fuller loads. Directly reduce your transportation costs and increase the efficiency in handling and processing returns.

Accelerate loading
Reduce the Cost of Returns Logistics
Carrier Selection Dock Scheduling Fareye
Enable local cross-docks to make critical decisions on returned items—destroy, restock, or refurbish—enhancing efficiency.
Returns transportation costs
Lower transportation costs by consolidating return volumes at the final-mile cross-dock.
Returns Update routes
Automate return requests, dynamically update routes, and ensure accurate, timely processing.
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Enhance customer convenience with a seamless and efficient return process.
Enhance Your Returns Management Today

FarEye’s returns management software offers end-to-end capabilities for pickup, receiving, inspection, and processing of returns and exchanges. What makes FarEye stand out is its seamless integration of return flows into your existing forward delivery network—boosting speed, efficiency, and cost savings.

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Enhance Customer Experience with Advanced Returns Management
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