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Making your customers happy

Give your customers true visiblity into their deliveries. With us you will uncover all the touchpoints and improve customers' experience at every instance.

Working towards zero where-is-my-order calls

Did you know that 75% of customers will move away from a shipper after a single unhappy experience. Today’s customers have access to fast and reliable deliveries. Take your brand to the next level with advanced personalisation and proactive communications.

Solutions Customer experience WISMO
Measure and improve each delivery touchpoint
Pre Purchase Customer Experience

A happy delivery experience starts with purchase. Provide necessary information to your users while giving them diverse delivery options. Provide delivery slots, communication preferences and even provide accurate delivery estimates.

Solutions CX Always on engagement
Proactive Communication

Design communication according to your brand guidelines and proactively communicate with your customers at every step of delivery journey. Provide a host of channels for communication like SMS, Email, Whatsapp, etc. and let the customers indicate their preference.

Real-time Tracking

Provide a true branded tracking link for a realtime tracking. Provide safe and secure communication channels between customers and drivers. Immediately reduce the number of WISMO calls to your support.

Solutions CX Customer live tracking
Solutions CX Customer Self serve
Customer Self Serve and Engagement

Give your customers freedom to update delivery preferences and options even after delivery is on its way. Allow your users to update addresses, reschedule and even cancel deliveries. Open a store-front for your brand through the tracking links and give your brand a marketing boost.

Deep Dive with Data

Create the perfect delivery experience for your customers by using the power of data. Get access to advanced insights on customer behaviour, historical trends and future predictions.

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Making Customers Happy
Increase in Customer Lifetime Value
Reduction in WISMO Enquiries/Contact per Order
Points Increase in Customer NPS
Dig deeper
Resource Card Experience
Customer Experience
Product brochure
Experience product brochure
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Returns Management eBook
Learn how a happy customer can elevate profits
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