How e-commerce delivery management solutions will shape the modern logistics industry


By FarEye | October 13, 2022

Implementing advanced e-commerce delivery software is rapidly becoming inevitable. Let's talk about why.

What is e-commerce delivery software?

E-commerce delivery software boosts customer experience, ensures delivery profitability, drives same-day deliveries and helps brands gain end-to-end logistics visibility.

Today’s fast-paced world means everything. We order online and the goods arrive at our doorstep within days. We are so accustomed to this that we expect that our packages can always be tracked and we like our delivery to be customized according to our requirements. An advanced e-commerce logistics platform excels in empowering enterprises to achieve this objective. Behind the scenes, the whole process is not as simple and involves multiple steps.

This is where e-commerce delivery management software steps in and streamlines the process of picking up, processing, and delivering packages. For the sender as well as the receiver, the time between the package being sent and received is crucial. Delivery management software is not only used for tracking packages from e-commerce websites, but also for tracking big shipments that have been imported or exported.

Unlike modern e-commerce delivery platforms, free software does not cut it. To streamline the logistics of the entire delivery process, e-commerce logistics software is needed. The barcode on the label of a package contains important information about the package. Once a package is delivered to the warehouse and scanned, it enters the system. From there on, it is easy to locate the position of the package, whether it is in storage or out for delivery.

E-commerce delivery solutions eliminate the problems that come with misplaced packages and customer complaints and help retailers build robust e-commerce delivery strategies. When there is digital evidence of where, when and how a package was sent, most complaints about late delivery or other issues can be resolved immediately. Also, having this information on a web server means it can be accessed anywhere. Whether the delivery person is on the road or the manager is in the office, the information is accessible by all.

Key Benefits of E-commerce Logistics Software

With same-day deliveries, free returns and zero shipping fees rapidly becoming a norm, savvy brands are embracing modern e-commerce logistics solutions to provide a delightful customer experience and make deliveries profitable. Here is a list of benefits modern logistics tools can help e-commerce logistics companies deliver.

  • End-to-end real-time visibility of delivery operations

  • Enhanced delivery productivity

  • Highly efficient route planning

  • Seamless multi-drop deliveries

  • Efficient contactless deliveries and curbside pickups

  • Increased deliver profitability per order

  • Boosting on-time in-full (OTIF) delivery volumes

  • Flexible delivery processes & enhanced customer experience

  • Scaling deliveries during peak business hours/seasons

E-commerce growth has brought with it an increasing number of home deliveries. Last-mile deliveries in e-commerce logistics and retail logistics are sometimes challenging when the end consumer is not available to receive their packages. Despite the use of delivery automation software, there is absolutely no way to predict whether a delivery will be received or not. It is not always possible to make a delivery as per the customer’s time request. As e-commerce companies continue to find solutions for this problem, e-commerce delivery solutions will have to incorporate changes into their automation software.

While having courier software has made lives easier for everyone in the delivery supply chain, it is important for a delivery company to stay updated with the latest technology available on the market. This software helps to optimize the work allocated to each driver, while also satisfying the need of the end consumer to track their package, see the estimated date of delivery as well as set a delivery time.

From a planning perspective, delivery management software is beneficial for planning drop-off routes. Location, special request, the number of drivers and vehicles are only some of the variable that can be put into plan an efficient delivery route.

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