7 Best Delivery Management Softwares of 2024

As e-commerce continues to grow, efficient delivery management has become crucial for businesses to meet customer expectations and streamline operations. Here’s a look at the best delivery management software for 2024, focusing on their unique features and benefits.

Delivery Management Software (DMS) is a digital tool designed to help businesses streamline, manage, and optimize the delivery process from order placement to final delivery. It provides real-time tracking, automates route planning, and simplifies the coordination between dispatchers, drivers, and customers. DMS is used across various industries, including e-commerce, logistics, retail, and food delivery, to ensure efficient, on-time deliveries while minimizing costs.

Delivery Management Software (DMS) streamlines and automates the entire delivery process. It begins with order placement, where customer orders are captured from e-commerce platforms or integrated systems like ERP or CRM. Once an order is received, the DMS centralizes and organizes it within a dashboard for easy access.

Here’s a breakdown of how it works:

Order Placement and Integration:

• Orders are captured from various sources, including e-commerce platforms, mobile apps, or internal systems like ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management). The software consolidates these orders into a central dashboard for easy management.

Automated Dispatching:

• Once an order is placed, the DMS automatically assigns the delivery task to the most suitable driver based on factors such as proximity, vehicle capacity, and availability. This minimizes delays and optimizes resource allocation.

Route Optimization:

• The software uses real-time data to calculate the most efficient delivery routes, taking into account traffic conditions, road closures, and other factors. This helps reduce delivery times and fuel costs.

Real-time Tracking:

• DMS provides real-time GPS tracking of delivery vehicles, allowing both dispatchers and customers to monitor the delivery status. Customers receive live updates and estimated time of arrival (ETA) notifications, enhancing transparency.

Proof of Delivery (POD):

• Upon successful delivery, the DMS captures digital proof of delivery, such as electronic signatures, photos, or QR codes. This ensures accountability and provides a record for future reference.

Customer Communication:

• The software automates communication with customers by sending notifications about order status, delivery confirmations, and any delays. This improves customer satisfaction and reduces the number of inquiries about delivery status.

Delivery Management Software (DMS) and Transportation Management Systems (TMS) are both crucial tools in the logistics and supply chain industry, but they serve different purposes and cater to distinct operational needs. Here’s a comparison to help understand their differences:

#1 Delivery Management software 

• Primary Focus: Last-mile delivery management, focusing on local deliveries.
• Key Functions: Order tracking, route optimization, driver management, real-time tracking, proof of delivery.
• Scope of Operations: Concentrates on direct-to-consumer delivery or local business deliveries.
• User Base: Commonly used by e-commerce companies, retailers, food delivery services, and local couriers.

#2 Transportation Management System (TMS):

• Primary Focus: Overall transportation logistics, including long-haul and multi-modal shipments.
• Key Functions: Freight management, carrier selection, route planning, cost management, load optimization.
• Scope of Operations: Covers broader logistics, including inbound, outbound, and intermodal transport.
• User Base: Used by larger logistics companies, manufacturers, and businesses with complex supply chain needs.

When selecting delivery management software, several key factors must be considered to ensure it meets your business needs effectively.

1. Ease of Use

• User Interface (UI) and Experience (UX): The delivery driver software should have an intuitive and user-friendly interface for both dispatchers and drivers. Complex software can slow down processes, leading to inefficiency and user frustration.
• Mobile App Compatibility: Drivers should be able to use the software on mobile devices easily, with features such as GPS tracking, real-time updates, and proof of delivery.

2. Route Optimization

• Real-time Route Planning: The delivery driver software should offer intelligent route optimization to reduce delivery times and fuel costs, even for dynamic routes based on real-time conditions (e.g., traffic, road closures).
• Multi-stop Deliveries: If your business requires deliveries to multiple stops in a single trip, ensure that the software can optimize these routes efficiently.

3. Real-time Tracking and Visibility

• GPS Tracking: Choose delivery tracking software that provides real-time GPS tracking for vehicles and deliveries, allowing you to monitor the status of drivers, orders, and routes.
• Customer Transparency: The ability to offer customers live tracking links so they can see their delivery status and estimated time of arrival (ETA) is critical for improving customer satisfaction.

4. Integration with Existing Systems

• ERP, CRM, and Inventory Integration: Ensure that the DMS integrates seamlessly with your existing enterprise resource planning (ERP), customer relationship management (CRM), and inventory management systems to streamline data exchange and avoid manual data entry.
• API Availability: Look for software with a robust API for custom integrations or compatibility with your broader technology stack.

5. Scalability

• Handling Growing Volume: The software should be able to scale as your business grows, managing increasing numbers of orders, vehicles, and drivers without performance issues.
• Cloud-based vs. On-premise: Cloud-based DMS solutions typically offer better scalability and accessibility from multiple locations without heavy infrastructure investments.

FarEye delivery management & tracking software is a leading solution for businesses seeking to optimize their delivery operations. With its array of features and user-friendly interface, FarEye streamlines the entire delivery process, enhancing efficiency and customer satisfaction.

Key features:

• Route Optimization: FarEye optimizes delivery routes to minimize time and costs.
• Automated Task Assignment: Dispatchers can assign delivery tasks to drivers seamlessly.
• Real-time Tracking: Businesses can monitor delivery operations in real-time and provide customers with accurate status updates.
• Analytics and Reporting: FarEye offers robust analytics and reporting tools to track delivery performance and identify areas for improvement.

SafetyCulture stands out as the premier inspection platform, offering best delivery management software with a myriad of features designed to streamline tasks such as resource planning, asset and personnel scheduling, route planning, and order tracking. Businesses can leverage this software to optimize their daily delivery or shipping operations, ultimately saving costs and ensuring high levels of customer satisfaction.

Key Features:

• Access a wide range of checklists from the Public Library to prepare orders with specific instructions for dispatchers and delivery personnel, and utilize QR codes for quick access and continuous tracking.
• Efficiently create delivery schedules and monitor activities using geo-tagging and various sensors, providing management with complete visibility.
• Track issues and assigned actions for resolutions, and generate reports with media documentation for comprehensive event tracking.
• Facilitate collaboration with stakeholders and maintain open communication with clients through Heads Up.

With a user base spanning over a thousand retail, e-commerce, and food and beverage companies across nearly a hundred countries, Onfleet stands out as a premier choice for last-mile delivery solutions. It streamlines operations and guarantees an exceptional customer experience.

Key Features:

1. Real-Time Driver Tracking: Onfleet provides dispatchers with real-time visibility into the locations of their drivers, enabling accurate ETAs and immediate adjustments to routes as needed .
2. Route Optimization: The delivery tracking software uses advanced algorithms to generate the most efficient delivery routes, minimizing travel time and reducing operational costs .
3. Proof of Delivery: Onfleet allows drivers to capture proof of delivery through electronic signatures and photos, providing accountability and documentation for deliveries .
4. Automated Notifications: Customers receive automated notifications regarding the status of their deliveries, which enhances the customer experience by keeping them informed.
5. Driver Management Tools: The platform simplifies driver onboarding and management, including performance tracking and compliance verification.

order delivery. As a leading goods and package delivery management software, Bringg guarantees efficiency through performance and innovation, enabling logistics, retail, and F&B companies to consistently meet customer demands.

Key Features:

1. Real-Time Tracking: Bringg provides end-to-end visibility with real-time tracking of deliveries, allowing both businesses and customers to monitor the progress of shipments​.
2. Route Optimization: The platform uses advanced algorithms to optimize delivery routes, improving efficiency and reducing costs​.
3. Driver Management: Bringg allows businesses to manage drivers effectively, including monitoring their performance and ensuring compliance with operational standards.
4. Mobile App for Drivers: The software includes a mobile application that provides drivers with necessary information, enabling them to navigate, receive notifications, and communicate with dispatchers easily​
5. Analytics and Reporting: Bringg offers comprehensive analytics and reporting tools that allow businesses to assess delivery performance, identify trends, and make data-driven decisions.

Dlivrd stands out as a third-party delivery management software that connects proficient independent contractors with delivery tasks, offering customers a wide array of options. While primarily catering to the food and beverage sector, dlivrd is equally adept for logistics companies handling diverse product transportation needs.

Key Features:

1. Live Tracking: Dlivrd offers real-time tracking for all deliveries, allowing businesses and customers to know the exact location of orders at any time​.
2. Driver Matching Technology: The platform utilizes advanced logistics software to match drivers with specific delivery jobs based on their skills, vehicle type, and experience, ensuring optimal delivery performance.
3. Seamless Integration: Dlivrd integrates with various Point of Sale (POS) systems and third-party delivery services, streamlining operations and automating tasks to enhance efficiency.
4. Scalability: Dlivrd provides scalable and flexible delivery solutions, which can accommodate businesses of all sizes and adapt to fluctuating demand.
5. User-Friendly Driver App: The driver app enhances the delivery experience by offering navigation support, real-time notifications, and an easy-to-use interface​.

Circuit for Teams is trusted by over a hundred thousand drivers annually for its cost-effective solutions. It's a user-friendly delivery application designed to streamline routes, ensuring efficient and timely product transportation to specified destinations.

Key Features:

1. Route Optimization: Circuit streamlines route planning, allowing drivers to efficiently navigate between multiple stops. It helps avoid time-wasting detours and improves overall delivery speed​.
2. Driver Tracking: Real-time tracking allows managers to monitor the locations of drivers throughout their routes. This feature aids in efficient task allocation and ensures timely deliveries​.
3. Customer Notifications: The software automates customer communications by sending SMS or email notifications regarding delivery status, including estimated time of arrival (ETA) and alerts for successful or failed deliveries​.
4. Proof of Delivery (POD): Circuit offers various POD collection methods, such as signatures and photos, allowing drivers to confirm successful deliveries​.
5. User-Friendly Interface: Circuit is known for its intuitive design, making it easy for both drivers and dispatchers to use without extensive training.

Designed for businesses in need of pick-up and delivery services, Shipox is specialized software catering to supermarkets, restaurants, and e-commerce platforms. With a track record of over four million orders transported, Shipox stands out for its effectiveness and user-friendly interface.

Key Features:

1. Driver Application: The mobile app enables drivers to receive orders, track deliveries in real-time, capture proof of delivery, and send status updates to customers. It operates on both Android and iOS, enhancing accessibility for drivers.
2. Real-Time Tracking: Shipox provides real-time tracking of delivery personnel and vehicles, allowing businesses to manage their fleet effectively and improve customer satisfaction​.
3. Heat Maps: This feature analyzes previous delivery data to identify high-demand areas, enabling businesses to allocate resources efficiently and optimize costs​.
4. Dashboard Analytics: Users can monitor delivery performance metrics, including orders awaiting dispatch and successful deliveries, all from a centralized dashboard​.
5. Customized Branding: Shipox offers a white-label solution, allowing businesses to create a branded frontend and backend website with their logo and domain, enhancing their professional image​.