Business process management (BPM) platform for agile deliveries
By Komal Puri | October 13, 2022
The core objective of any business is to increase productivity and enhance customer satisfaction. To achieve these objectives, organizations must analyze dynamic processes and the flow of operations on a day-to-day level. A major part of this can be achieved by re-engineering business processes so that there won’t be any process gaps between the subsequent processes, people and information. Running processes in parallel help in increasing the profit margin and service levels.
Process Orchestration Engine
To give more flexibility to the users and help them in saving the time, it is very important to have a proper coordination between human and machine interaction and run the processes in parallel.
Consider a scenario where the engineer attends a customer who has placed a customer request for repair of an AC. The engineer attends the customer, examines the equipment and then notifies the manager that a part of the equipment or the entire equipment has to be replaced. The manager immediately arranges for the desired equipment and either a new field engineer would be collecting the equipment and reaching out to the customer and finishes the task. This helps in increasing the flexibility in operations through the quick flow of information and also helps in time-saving.
When constructing the intelligent business processes, FarEye considers three major components of day-to-day business: people, processes and information. People instigate the processes and feed the results to other people involved in the processes whereas processes are designed such that workflows or the events operate in parallel and optimize the productivity on a day-to-day level. FarEye’s BPM Engine tie these components together to enable people to make dynamic, proactive and informed decisions.
Flexible business processes are the key to driving operations. They make the ecosystem agile by allowing an organization to leverage the advantage by embedding the actionable analytics into the business processes. FarEye’s BPM Engine can actually change the flow of information, making it possible for many people to access and share information, replacing sequential steps, enabling parallel and sub-processes by grouping up the tasks simultaneously and eliminating delays in decision-making.
Komal Puri is a seasoned professional in the logistics and supply chain industry. As the Senior Director of Marketing and a subject matter expert at FarEye, she has been instrumental in shaping the industry narrative for the past decade. Her expertise and insights have earned her numerous awards and recognition. Komal’s writings reflect her deep understanding of the industry, offering valuable insights and thought leadership.
