Case Study

Learn how Oman Post became one of the Most Loved companies in Oman while reducing its operational costs by 15%

Introduction

Asyad Express, a service by Oman Post, is dedicated to fast and efficient last-mile delivery. With same-day and next-day delivery options, it ensures timely and reliable services. Leveraging comprehensive tracking and customer support, Asyad Express elevates the urban delivery experience across Oman.

“Partnering with FarEye has been a game-changer For Oman Post. Their last-mile delivery solutions have streamlined our operations, enhanced customer experiences, and enabled us to scale effectively. Together, we’re delivering happiness with every package and redefining the standard For logistics in Oman. We’re proud oF what we’ve achieved and look Forward to continuing this successFul collaboration."

Bashir Othman

Group Vice President Technology

“The logistics spend in Oman is growing rapidly, and consumers are expecting faster, more reliable deliveries. Oman Post, in partnership with FarEye, is setting a new standard by providing efficient, on-time deliveries that enhance customer satisfaction, while helping them optimize operations and boost their bottom line."

Suryansh Jalan

President, FarEye

Impact

92

Increasing Delivery Accuracy (OTIF)

60%

WISMO Inquiries Reduced

15%

Reduced Operating Costs

Challenges

The current solution of Oman, hindered its growth and operations as it faced challenges in managing its day-to-day operations that included system integrations, delivery and driver operations, and route planning.

Operational Challenges

Oman Post faced challenges integrating its in-house and merchant systems, leading to fragmented data, lack of real-time visibility, and , inefficiencies in standardizing processes, such as POD capture and driver tracking.

Rising Costs

Oman Post previously faced elevated costs for same-day and express deliveries due to inadequate route planning, further exacerbated by repeated delivery attempts and inconsistencies in scheduling and execution.

Visibility Blackbox

Merchants' lack of a tracking portal limited their visibility of on-road orders, causing delays, and reduced transparency in monitoring deliveries and actively resolving customer inquiries.

Lack of Scalability

Previously, favorable economic conditions supported Oman Post’s growth potential. However, the absence of an Active last-mile delivery solution hindered the company’s scalability and agility, limiting its expansion.

Poor Customer Experience

With limited parcel visibility for each order, frequent WISMO (Where Is My Order) calls and declining customer experience were negatively impacting brand perception.

The FarEye Solution

Using FarEye’s last-mile delivery solution, Oman Post could manage to streamline its operations with robust system integrations, improved order allocation, and efficient delivery orchestration. Establishing effective communication channels with customers, also enhanced their customer experience

About FarEye

We are a last-mile technology partner for companies obsessed with delivery experience for their customers. Our vision is to ensure every delivery in the world reaches its destination every time, on time, accurately, efficiently, and as sustainably as possible.

FarEye’s AI-powered platform turns deliveries into a competitive advantage. Carriers & Shippers use FarEye’s unique combination of orchestration, real-time visibility, and branded customer experiences to simplify complex last-mile logistics. The FarEye platform allows businesses to increase consumer loyalty and satisfaction, reduce costs and improve operational efficiencies, sustainably. FarEye has 150+ customers across 30 countries and six offices globally.

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Case Study