JB Hi-Fi Group and FarEye Partner to Deliver the Future of Retail Logistics Across Australia

FarEye powers the delivery ecosystem for JB Hi-Fi and The Good Guys, orchestrating 350+ stores, multiple carriers, and millions of deliveries across Australia and New Zealand.

JB Hi-Fi Group, one of Australia’s largest retail organisations and home to JB Hi-Fi and The Good Guys, has partnered with FarEye, the global leader in intelligent delivery orchestration, to revolutionise its nationwide logistics network through an end-to-end Transport Management System (TMS). 

As retailers navigate unpredictable demand surges during peak season, evolving customer expectations, and growing sustainability pressures, JB Hi-Fi Group’s partnership with FarEye represents a decisive move to build a more agile, intelligent, and future-ready fulfillment ecosystem across Australia and New Zealand.

Powered by FarEye, JB Hi-Fi Group now unifies every stage of its customer fulfilment journey - everything on a single, data-driven platform built for speed, efficiency, and experience.

From Complexity to Control

JB Hi-Fi Group operates one of the most dynamic supply chains in the region. Managing logistics across 350+ stores, a significant carrier network, and millions of deliveries demanded a system that could handle both scale and precision.

For JB Hi-Fi Group, the challenge wasn’t just moving goods faster but building a logistics backbone that could evolve with its customers’ expectations. Traditional transport systems and manual workflows were no longer enough to keep pace with rising omnichannel volumes, especially when every delivery, from a smartphone to a refrigerator, needed to arrive right the first time.

That’s where FarEye stepped in, enabling JB Hi-Fi Group to connect planning, execution, and post-delivery insights into one intelligent, data-driven platform.

Delivering Intelligence, Efficiency, and Experience

“To respond to the rapid and dynamic nature of today's last mile demand we needed a modern, dynamic platform capable of ingesting and processing new signals in real-time and optimizing our operational plans and responses. This goes all the way from point of sale to the driver app.” said Simon Page, Group Technology Director, JB Hi-Fi Group.

Now live across JB Hi-Fi and The Good Guys, FarEye’s AI-powered TMS gives JB Hi-Fi Group a unified view of its nationwide logistics network - bringing together managed and outsourced fleets, multiple carriers, and every delivery journey on one platform. From smaller parcels to big-and-bulky items, the system uses intelligent routing optimization and dynamic delivery slots to make every order faster, smarter, and more predictable. What was once a complex network of moving parts is now a connected, data-driven engine powering reliability across Australia and New Zealand.

“Customer expectations were changing faster than the systems supporting them”, said Belinda Minieri, Group General Manager – Supply Chain, JB Hi-Fi Group. “We needed a logistics platform that could scale at the pace of our business and not the other way around. With FarEye, we’ve brought precision and predictability to every leg of the journey.”

Turning Delivery into a Brand Advantage

“Retailers everywhere are realising that delivery is no longer just an operational decision. It’s a brand-defining one,” said Gautam Kumar, COO, FarEye. “JB Hi-Fi Group recognised that early and acted decisively. Together, we’re helping them turn logistics from a cost centre into a true competitive differentiator.”

For JB Hi-Fi Group, this transformation goes beyond operational performance into experience. Every delivery now reinforces the brand promise of reliability and service excellence that define both JB Hi-Fi and The Good Guys.

About JB Hi-Fi Group

JB Hi-Fi Group is one of Australia’s leading retail organisations, comprising JB Hi-Fi and The Good Guys, two of the nation’s most prominent and trusted retail brands. With a strong national footprint across stores and digital channels, JB Hi-Fi Group delivers exceptional value, service, and convenience to millions of Australian customers.

About FarEye

FarEye is an AI-Powered last mile & end-to-end Transport Management System (TMS) platform. FarEye is a partner for companies obsessed with delivery experience for their customers. Our vision is to ensure every delivery in the world reaches its destination every time, on-time, accurately, efficiently, and as sustainably as possible. 

The FarEye platform allows businesses to increase consumer loyalty and satisfaction, reduce costs and improve operational efficiencies, sustainably. FarEye has 150+ customers across 30 countries and five offices globally. 

FarEye, First Choice for Last Mile. 

Learn more: https://fareye.com/au/en/