FarEye Collaborates with Pepperfry to Improve Furniture Delivery Experience
By FarEye | November 29, 2022
Indian online furniture marketplace to improve order visibility, decrease delays and increase overall consumer satisfaction, throughout the last-mile delivery process
E-commerce is expected to grow 96% between 2021-2025 in India, reaching $120 billion in transaction value. With that growth comes delivery complexity, particularly for big & bulky deliveries such as furniture and other oversized home items. Pepperfry, the leading e-commerce home goods company, headquartered in Mumbai, India, is working with FarEye to simplify last-mile delivery, particularly for oversized deliveries requiring installation.
From ensuring the appropriately skilled two-person crew is assigned to each delivery for installation, to offering flexibility in scheduling delivery and installation appointments, to providing a simple returns process, big & bulky last-mile deliveries have added complexity. Companies like Pepperfry need to manage a multitude of factors while ensuring a consistent, branded consumer experience with every delivery.
Head of Supply Chain | Pepperfry
Pepperfry plans to use FarEye’s last-mile delivery solutions that include:
Track: to provide real-time visibility throughout the delivery journey, and avoid delays and disruptions, ensuring every delivery arrives on time, every time.
Returns module: to make returns and exchanges seamless through a branded self-service interface for a holistic post-purchase experience.
Experience: to ensure a branded, differentiated customer experience throughout the pre- and post-purchase process - from order tracking and scheduling, to delivery notifications, returns and exchanges.
Chief Operating Officer | FarEye
FarEye’s Delivery Management platform turns deliveries into a competitive advantage. Retail, e-commerce and third-party logistics companies use FarEye’s unique combination of orchestration, real-time visibility, and branded customer experiences to simplify complex last-mile delivery logistics. The FarEye platform allows businesses to increase consumer loyalty and satisfaction, reduce costs and improve operational efficiencies. FarEye has 150+ customers across 30 countries and five offices globally. FarEye, First Choice for Last Mile.
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