FarEye and Amazon Key Announce Collaboration to Improve Reliability and Help Reduce Missed Deliveries

Chicago, January 8, 2026 – FarEye, the leading AI-powered Delivery Management System, has teamed up with Amazon Key to expand secure in-gate delivery access for carriers across the U.S. This collaboration helps carriers reduce failed deliveries and cut costs, while giving consumers a more reliable and secure delivery experience.

The Hidden Cost of Missed Deliveries

Every failed delivery carries a high cost. In the U.S., 5–10 percent of packages fail on the first attempt, costing carriers an average of $17.78 in rescheduling, additional miles, and customer service (Wired). With e-commerce volumes rising, apartment complexes and gated communities have become frequent bottlenecks. At the same time, nearly 1.7 million parcels are stolen every day from American doorsteps (Security.org, NYT).

By embedding Amazon Key into FarEye’s Delivery Management System, carriers can overcome these challenges in multi-family apartments and gated communities. Amazon Key provides verified one-click access through enabled restricted points to help ensure deliveries succeed on the first attempt, even when customers are not home.

Business Value for Carriers and Customers

For Carriers:
The integration with Amazon Key through FarEye’s AI-powered orchestration platform removes the operational friction that drives up cost. Carriers can cut re-delivery attempts, accelerate access at secure facilities, and improve overall service reliability. The result is lower operating expense, faster fleet cycles, and stronger performance metrics that directly influence competitiveness in the U.S. market.

For Customers:
End-customers benefit from a higher level of trust and reliability in home delivery. Secure in-gate access ensures packages arrive safely even when customers are away, while live tracking from FarEye provides transparency and peace of mind. This transforms home delivery from a point of frustration into a predictable, trusted experience.

“Amazon Key is a powerful tool for last-mile logistics - especially in cities, where access points can make or break the customer experience,” said Gaurav Srivastava, Chief Technology and Product Officer at FarEye. “Missed deliveries aren’t just a cost - they erode customer trust. By combining Amazon Key with FarEye’s AI orchestration, carriers can deliver reliably and intelligently, even in the most constrained environments.”

"As delivery volumes continue to grow, secure access has become critical to improving reliability and reducing missed deliveries," said Gerry Nievera, Director of Sales and Operations for Amazon Key. "Through our collaboration with FarEye, carriers can seamlessly integrate Amazon Key's secure access technology with AI-driven delivery orchestration to complete more deliveries successfully while improving efficiency and customer experience.”

With delivery networks growing more complex and expectations continuing to rise, reliability in the last mile depends on removing small but costly barriers between the truck and the front door. By bringing together secure access technology and AI-powered delivery orchestration, FarEye and Amazon Key are helping carriers reduce operational waste, improve first-attempt delivery success, and deliver a more dependable experience for customers across the U.S.