The Balancing Act: Minimizing Delivery Costs While Maximizing Customer Satisfaction

In 2025, delivering a great customer experience isn’t just about quality products—it’s about fast, reliable, and transparent delivery. As customer expectations grow, efficient and safe delivery networks are crucial. In this session, you will learn how Transportation Management Systems(TMS) can help businesses meet these demands, improving operations and ensuring customer satisfaction. A few key areas that will be covered include:

• Exceeding Customer Expectations - What does the modern consumer expect in 2025? What do businesses need to do to exceed these expectations?
• Compliance & Critical Deliveries - How is the delivery window shrinking for critical deliveries? How do businesses navigate today’s complex compliance requirements to meet them successfully without compromising on SLAs?
• Achieving Visibility and Transparency - Customers expect to track their orders in real time. Learn how can businesses provide order-to-door visibility to customers and build trust. 
• Meeting Sustainability Goals - Businesses have ambitious sustainability goals. Consumers are increasingly favoring businesses that prioritise sustainability. What should businesses do to meet these expectations?

We will find answers to these critical questions that can help businesses create great customer experiences while achieving their sustainability goals.