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By FarEye | October 13, 2022

Customers today are accustomed to speed, convenience and personalization of services. Technology has handed customers unprecedented control over their experiences. Adding to it are the customer expectations set by the likes of Amazon and Uber which sets expectations from every interaction they have with various brands. 

Brands today can face heavy damages for not meeting consumer expectations. 86% of consumers consider delivery to be part of their online experience. The vision of today’s enterprises is to simplify, enliven and customize the experience provided to their tech-empowered customers. This has made them take a leap of faith by adopting smarter technologies across touch-points and delight their customers in as many ways as they can.

Not a One-size Fits All Solution

Every enterprise has its own set of unique requirements and no standard software or ready-to-use solution can cater to 100% of their business requirements. There are varied demands like parcel shop deliveries, locker deliveries, partial deliveries and many others! The enterprises have to be well equipped with the right resources and technology in order to stay relevant and keep up with the customers’ demands and also to provide a seamless omnichannel customer experience.

Organizations are constantly struggling to have a real-time view of the logistics operations and keeping the customers engaged during the entire delivery process. Enterprises across the industry verticals are looking for technology partners who can help them in enhancing the customer experience and deliver the value promised by brand, across all geographies.

Keeping the needs of today’s enterprises in view, and in order to reduce their operational costs involved in delivering the superior customer experience, FarEye developed a unique Business Process Management Engine which streamlined logistics operations and is making enterprises smarter and ready for industry 4.0.

FarEye's BPM Platform

FarEye’s BPM platform is the first of its kind in the logistics industry and no other vendor offers this ability to mobilize enterprises while keeping their uniqueness intact and enabling transparency and efficiency. FarEye is currently serving industry leaders across verticals like retail, e-commerce and supply chain.

Visualizing a unique business requirement and delivering it at speed of light is extremely simple with FarEye’s BPM engine. FarEye is trusted by world’s largest logistics companies like DHL and retailers like Walmart enables enterprises to make their logistic processes smarter and ready for industry 4.0.

Built on a BPM framework, FarEye helps you quickly build new products for your e-commerce or retail customers like store pickups, time-bound delivery and reverse pickups. This Web platform empowers your managers with tools for higher efficiency like efficient route optimization, live tracking and predictive delay calculation while the mobile application empowers your delivery agents to pick and deliver seamlessly with real-time updates.

We help you build customer-centric logistics processes by providing the map-based live track of your shipments and power to re-schedule or suggest options to deliver to a nearby retail store.

Winning over the challenges of an in-house IT department like tedious coding and testing processes, circumstances that call for instant changes in business process can be seamlessly accommodated with no downtime as FarEye’s platform can accommodate any changes or additional requirements with minimal disruption, keeping the organization agile and ready for new opportunities and revenue streams – so that you can focus on just GROWING to leave the execution to the experts!

How does FarEye's BPM engine help enterprises?

FarEye’s BPM engine is transforming enterprises by:

  • Reducing discussion time as one-glance information leads to faster decisions

  • Reducing response time in reaction to problems and requirements

  • Making employees productive and frees them from being bogged down with workarounds

  • Eliminating reinvention of solutions to unforeseen problems

  • Keeping the organization flexible, nimble and agile, seeing fewer barriers to adapting to new needs

  • Giving the company an edge over competitors as it sheds the baggage of cumbersome processes

FarEye’s team of experts evaluates the logistics challenges of its customer and then offers a customizable solution which is viable for them. FarEye’s customizable mobility platform is built on Java and Microsoft Azure cloud services. The technology team at FarEye is constantly developing the industry’s most efficient algorithms that help companies increase their operational efficiency, enhance customer experience and generate new revenue streams by building customized products on top of the ready platform.

FarEye is helping enterprises execute approximately 1 million transactions per day thus increasing the first-time attempts by 25%, reducing the fuel expenses by 28% and increasing the customer visits by 66%. FarEye has been empowering the logistics wings of Blue Dart - DHL, Walmart India, Hero FinCorp, Amway India, Hitachi, Bajaj Capital and over 75 large organizations across 15 countries globally. FarEye has grown over 200% in the last three years and continues to grow with its larger vision at the center of all developments - providing complete visibility to help brands deliver their brand promise, real-time.

With the world’s first BPM Engine for logistics as its foundation, FarEye’s team of experts are now developing machine learning capabilities, artificial intelligence and smart analytics in order to create a technology architecture which is ready for Industry 4.0!

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