Dispatch scheduling software: Enhance your customer service


By FarEye | October 13, 2022

As customer experience rapidly becomes a major influencer behind online buying decisions, businesses no longer have the luxury of banking on traditional delivery practices. Manual methods of assigning and scheduling delivery tasks and planning routes simply won’t help improve customer service and battle competition. Automated and intelligent dispatch scheduling software is key to ensuring agile and customer-centric delivery operations.

Dispatch scheduling software is an advanced tool used by fleet managers and dispatchers to get people, equipment, and material to the right place at the right time. It also helps in seamless planning of routes, organize driver schedules that can lead to faster and more efficient deliveries. 

What is dispatch scheduling software?

Dispatch scheduling software is a program used to streamline the dispatching process by automating task assignment, optimizing routes, and providing real-time updates. It helps dispatchers and managers to make informed decisions and allocate resources effectively to achieve maximum productivity and customer satisfaction.

The Importance of Scheduling and Dispatching Software

If you are a logistics company with many vehicles spread across multiple regions, it is vital that you efficiently dispatch your drivers to optimize deliveries and streamline your operations. To achieve this, you need to track your fleet in real-time and stay connected to make room for last-minute cancellations and rescheduling.

A dispatching software is of immense value in such situations. It improves visibility and gives you better control over your fleet through an integrated platform for scheduling, dispatching, and tracking deliveries. It can make the dispatching process faster and efficient by clubbing deliveries according to pre-defined parameters. It can also optimize route planning and driver scheduling, enhance carrier performance, reduce delivery turn-around time, and lift some burden off the last mile.

The result is happier customers and a more content fleet – which is key to gaining a competitive advantage in the field. You can also boost productivity and reduce the staff-hours spent on every task, leaving your executives free to focus on other areas requiring human effort.

Key Features of Scheduling And Dispatch Software

  1. Job/task assignment: Allowing dispatchers to assign specific tasks or jobs to suitable employees or resources based on factors like location, availability, and skillset.
  2. Route optimization: Calculating the most efficient routes for vehicles or field workers to minimize travel time, fuel costs, and overall operational expenses.
  3. Resource management: Tracking and managing the availability and allocation of resources, such as vehicles, equipment, and personnel, to ensure optimal utilization.
  4. Real-time tracking and updates: Providing real-time tracking of resources and updating dispatchers and field staff about changes in schedules, tasks, or emergencies.
  5. Integration with GPS and mapping tools: Utilizing GPS technology and mapping services to monitor the location of assets and field personnel.
  6. Communication tools: Facilitating seamless communication between dispatchers and field workers through messaging, notifications, or mobile applications.
  7. Reporting and analytics: Generating reports and performance metrics to evaluate the efficiency of operations, identify bottlenecks, and make data-driven decisions for improvement.

Benefits Of Dispatch Scheduling Software

There are many benefits and below are five of them:

1. Enhanced fleet management

Efficient scheduling of resources and dispatching requires a high degree of collaboration. Operation and delivery managers must always know their fleet's actual position – where it is going and where it is supposed to be, which is impossible to manage manually. A dispatching and scheduling software provides an integrated platform that acts as a single source of truth for tracking every driver's position and status.

The software can also alert drivers of any changes in the schedule, owing to cancellations or rerouting due to a weather alert or upcoming traffic jam.

2. Automated scheduling

Automate scheduling and assign jobs to drivers directly. Automated scheduling and route planning also mean that your last-mile delivery agents get ready-made schedules by the time they report to work so that they can get started with the deliveries immediately. In other words, it simplifies roster management by planning work-schedules in advanced.

Such a system also uses predictive algorithms for clubbing deliveries on various routes to plan loads efficiently. Furthermore, dispatching software is also equipped to give you real-time updates on current traffic and weather conditions, throwing up customized routes for fast and efficient deliveries.

3. Accurate route planning and notifications

The fastest route is not always the most efficient. A dispatch tracking software focuses on multiple parameters, like location, vehicle, and fuel costs, before suggesting the fastest possible routes that are also cost-effective.

Inform drivers of any changes in real-time, send notifications to all stakeholders, including the customer, to keep everybody updated on the cargo's location, the expected time of delivery, and any potential delays.

4. Enhanced customer service

Your customers expect swift deliveries and prefer to stay updated about the position of their cargos. Provide real-time information to users while ensuring timely deliveries of their products.

Collect proof of delivery and customer feedback that helps you track your fleet's performance and gain valuable suggestions for performance improvement.

5. Simplified business intelligence

You cannot improve what you cannot measure. That's why it is essential to evaluate the efficacy of your dispatching efforts at regular intervals. Dispatching and scheduling software regularly crunch historical data to give you actionable insights into your performance and suggest improvement areas. You can draw various charts and reports at the touch of a few buttons and receive information in easy-to-understand visual formats that are easier to act upon.

FarEye's Advanced Dispatch Scheduling Software Tailored to Your Needs

Lack of automation and poor fleet tracking can eat into your efficiency and profits. Dispatching software can solve these issues and make the dispatching process simpler with features like automated task allocation and multi-drop route planning.

At FarEye, we offer you innovative solutions that simplify logistics, empowering you to digitize and optimize dispatch operations. From automated scheduling to efficient route planning and intelligent crowdsourcing tools, we have created a highly customizable logistics platform that's bound to improve your profitability and customer experience.

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