Delivery issues

What are Delivery Issues? 4 Common Delivery issues & Solutions


By Komal Puri | September 16, 2023

In today's fast-paced world, the convenience of online shopping and doorstep deliveries has become an integral part of our lives. We eagerly click "add to cart" and patiently wait for our packages to arrive. However, in the age of e-commerce, delivery problems have also become increasingly common, and they can turn a seamless shopping experience into a frustrating ordeal.

In this comprehensive guide, we will delve into the world of delivery issues, exploring common problems, their causes, and most importantly, how to overcome them. Whether you're a consumer or a business owner, understanding and addressing delivery problems is crucial for a smoother online shopping experience. With the help of FarEye, a leading delivery management platform, we will also explore how technology can be harnessed to mitigate these challenges effectively.

5 Most Common Delivery Issues

1. Late Deliveries

One of the most common delivery issues consumers face is late deliveries. Whether it's a birthday gift that arrives after the big day or essential items that don't arrive on time, late deliveries can be incredibly frustrating.


  • High order volumes, especially during peak seasons.
  • Weather-related delays affecting transportation.
  • Courier company inefficiencies, such as inadequate staffing or route planning.


  • Track your packages to get real-time updates on their status.
  • Communicate with the seller or courier company for updates.
  • Consider expedited shipping options if timing is crucial.

FarEye Integration: 

FarEye's intelligent logistics platform can optimize delivery routes in real time, ensuring that packages reach their destinations faster. By leveraging data and analytics, FarEye helps businesses adapt to varying order volumes, reducing the likelihood of late deliveries.

2. Lost or Missing Packages

Another nightmare scenario for online shoppers is receiving a notification that their package has been delivered, only to find nothing at their doorstep.


  • Misdelivery to the wrong address.
  • Theft or package pilferage.
  • Incorrect tracking information.


  • Contact the seller and the courier company immediately.
  • Check with neighbors or building management to see if they received your package by mistake.
  • Ensure your delivery address is correct when placing orders.

FarEye Integration:

FarEye's tracking and visibility solutions provide accurate, real-time updates on package locations. By reducing misdelivery incidents and enhancing tracking accuracy, FarEye helps in minimizing the chances of lost or missing packages.

3. Damaged Goods

When you eagerly open your long-awaited package, only to find damaged or broken items inside, it can be a disappointing experience.


  • Rough handling during transit.
  • Inadequate packaging by the seller or manufacturer.
  • Mishaps at the fulfillment center.


  • Take pictures of the damaged items for evidence.
  • Contact the seller and request a replacement or refund.
  • Review the seller's packaging policies for future orders.

FarEye Integration:

FarEye's route optimization and intelligent scheduling features consider the fragility of packages and ensure they are handled with care during transit. By reducing rough handling incidents, FarEye helps in safeguarding the quality of delivered goods.

4. Incomplete Orders

Imagine ordering a complete set of kitchen utensils, only to receive half of them. Incomplete orders can be a hassle, especially if you were planning to use the items immediately.


  • Packing errors at the fulfillment center.

  • Miscommunication between the seller and courier.

  • Split shipments with different delivery dates.


  • Contact the seller to report the issue.

  • Keep track of your order's components and confirm their arrival.

  • Verify if the seller intends to send the missing items separately.

FarEye Integration:

FarEye's order orchestration capabilities ensure that the right products are picked, packed, and dispatched for delivery. By minimizing packing errors and facilitating efficient communication between stakeholders, FarEye helps in preventing incomplete orders.

Tips for Consumers

  • Keep Track of Your Orders: Utilize tracking tools provided by courier companies and sellers to monitor the progress of your orders. This way, you can anticipate delays or potential issues before they become major headaches.
  • Double-Check Delivery Addresses: Ensure that you provide accurate and up-to-date delivery addresses. Small errors, like typos or outdated addresses, can lead to misdeliveries or delays.
  • Be Mindful of Peak Seasons: During holidays or major sales events, be prepared for potential delays due to increased order volumes. Plan your purchases accordingly and consider ordering in advance.
  • Communicate with Sellers: Don't hesitate to reach out to the seller or customer support if you encounter any issues. They can provide assistance and often have the means to resolve problems swiftly.
  • Utilize Customer Reviews: Before making a purchase, read customer reviews to gauge the reliability of the seller and the quality of their products. This can help you avoid potential delivery problems.

Tips for E-commerce Businesses

  • Invest in Quality Packaging: Ensure that your products are securely packaged to minimize the risk of damage during transit. Adequate padding and protective materials can make a significant difference.
  • Choose Reliable Courier Services: Select courier partners with a reputation for timely deliveries and responsible handling of packages. Research their track record and customer reviews.
  • Implement Effective Inventory Management: Avoid out-of-stock scenarios that may result in split shipments or delays. Maintain a robust inventory management system to keep your customers satisfied.
  • Provide Clear Communication: Keep your customers informed about their order's status, tracking information, and any potential delays. Transparency builds trust and reduces frustration.
  • Offer Flexible Shipping Options: Provide customers with choices for shipping methods, including expedited options for those who need their orders quickly. Clear shipping policies can set proper expectations.
  • Develop a Robust Returns and Refunds Policy: Have a well-defined returns and refunds policy in place, and make it easily accessible on your website. Clear guidelines can simplify the process for both customers and your team.
  • FarEye Integration: E-commerce businesses can leverage FarEye's delivery management platform to streamline their logistics operations. By optimizing routes, improving visibility, and enhancing customer communication, FarEye helps businesses provide exceptional delivery experiences.


Delivery problems can be a source of frustration for both consumers and businesses alike. However, with awareness and proactive measures, many of these issues can be mitigated or resolved. As online shopping continues to thrive, it's essential to adapt to the evolving landscape of e-commerce, taking steps to ensure that delivery issues become the exception rather than the rule.

Remember, whether you're a consumer awaiting a package or a business striving to meet customer expectations, understanding and addressing delivery issues is a shared responsibility. By working together, we can make the online shopping experience more convenient and enjoyable for everyone. As we navigate the maze of delivery problems, let's keep our eyes on the ultimate goal: a seamless and satisfying shopping experience for all, with the invaluable assistance of technology like FarEye's delivery management platform.

Komal puri

Komal Puri is a seasoned professional in the logistics and supply chain industry. As the Senior Director of Marketing and a subject matter expert at FarEye, she has been instrumental in shaping the industry narrative for the past decade. Her expertise and insights have earned her numerous awards and recognition. Komal’s writings reflect her deep understanding of the industry, offering valuable insights and thought leadership.

Komal Puri
Sr. Director of Marketing | FarEye

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