FarEye Product Enhancements - April 2025

To boost merchant relationships and ensure seamless day-to-day support, businesses can now assign a dedicated Relationship Manager (RM) to each merchant account. This structured assignment empowers organisations to take full ownership of merchant engagement—enabling personalized assistance, faster issue resolution, and closer oversight of operational activities. By clearly defining a point of contact for each merchant, companies can improve accountability, foster trust, and drive long-term merchant satisfaction.

Highlights

• Dedicated Ownership: Assign a specific relationship manager to oversee each merchant’s operations and support needs.
• At-a-Glance Visibility: View the assigned RM's details directly in the merchant table for easy access.
• Flexible Reassignments: Update or change RMs as needed to reflect team shifts or merchant reallocation.
• Scalable Assignments: Allow multiple RMs across your network to effectively manage large merchant portfolios.

Key Benefits

• Stronger Merchant Engagement: Build trust and long-term relationships through consistent and personalised interactions.
• Faster Issue Handling: Ensure merchants always know whom to contact, reducing delays in support or escalations.
• Streamlined Oversight: Avoid ambiguity by clearly defining responsibility and improving internal coordination.
• Operational Efficiency at Scale: Manage thousands of merchants effectively with a structured and accountable RM framework.

The new enhancement allows users to efficiently plan and execute overnight deliveries in parcel routing by creating routes that span up to 24 hours. This feature allows businesses to plan and execute routes that can start at any time and must be completed within 24 hours, providing greater flexibility and efficiency for time-sensitive deliveries such as newspapers or milk. This update simplifies overnight logistics and streamlines route planning.

To help drivers notice important updates more easily, a distinct notification sound can now be configured in the mobile app. By replacing the default system tone, this custom sound helps notifications stand out in busy or noisy environments. It ensures quicker acknowledgement of updates, enabling smoother communication and more efficient field operations.

Introducing a Structured Rate Governance Workflow with Maker‑Checker Control. The new Maker-Checker workflow, integrated with the Rate Estimator, enables businesses to validate and review shipment rate quotations before activating a rate card. Designed to promote transparency and pricing accuracy, this approval-based mechanism allows one user (Maker) to generate quotations using single or bulk shipment scenarios, while another user (Checker) reviews and approves them. A rate card becomes active only after all associated quotations are approved, helping businesses avoid pricing errors, enforce internal review protocols, and build trust in their pricing structure—especially valuable for 3PLs coordinating with multiple merchants.

Highlights

• Dual-Role Approval: Dedicated maker and checker roles ensure all rate quotations are created and validated through a controlled review process.
• Quotation Dashboard: Unified dashboard with pending and completed tabs, offering filters by rate card, date, and other parameters for quick tracking and decision-making.
• Activation Gatekeeper: Rate cards stay inactive until all associated quotations are approved, enforcing thorough validation before pricing goes live.
• Retry with Ease: Rejected quotations can be retriggered after updating the rate card, removing the need to start from scratch for the maker.

Business Impact

• Improved Pricing Accuracy: Ensures that rate cards are activated only after all associated quotations are thoroughly reviewed and approved, reducing the risk of incorrect or inconsistent pricing.
• Stronger Control and Auditability: Establishes a clear review workflow with role-based responsibilities (Maker and Checker), enabling better governance and traceability of pricing decisions.

The Hyperlocal Order View now includes Pickup Success and Pickup Failed columns for better operational clarity. These columns provide instant visibility into pickup performance, helping teams identify failed pickups and assess success rates without switching views.