FarEye Product Enhancements - Aug 2024

Introducing the integrated Incident Management System that enables users to efficiently raise and manage order-related incidents on the FarEye platform. It ensures proactive collaboration among internal stakeholders and provides supervisors with critical visibility into incident metrics. The incident management system is designed to enhance operational efficiency, reduce failed deliveries, and increase customer satisfaction by providing a robust solution for managing order-related incidents. 

What is Offered?

• End-to-End Incident Management: Users can raise, track, and manage incidents directly from the Order to Door page.
• Collaborative Resolution: Users can view incidents and collaborate with stakeholders to resolve issues proactively. 
• Visibility for Merchants: Merchants can monitor the progress and actions taken on their raised incidents.
• Operational Visibility: Supervisors and executives get access to key metrics and detailed visibility into incident management processes.

Highlights

• Incident Creation: Users can create incidents directly from the Order to Door page by searching for individual orders and selecting them for incident creation.
• Incident Management Dashboard: Once an incident is created, it appears on an incident management dashboard. This dashboard includes tabs for filtering incidents by their status, such as assigned by me, assigned to me, pending, in progress, and resolved, facilitating easy tracking and management.
• Updates and Communication: Users can update incident attributes including assignee, status, and priority. Internal communication is streamlined through a comment functionality, where users can tag others. Tagged users receive notifications with direct links to the incident details, fostering effective collaboration.
• Bulk Actions: Users can update statuses, change attributes, and add comments for multiple incidents simultaneously.

Get Slot API Enhancements

• Enhanced Slot Coordination for Pickup and Delivery: For store pickup and delivery use cases, the get-slot API now allows customers to specify pickup details and time slots. The routing service suggests delivery slots that align with those pickup attributes for better coordination.
• Extended Slot Retrieval: The get slot API now allows customers to specify slot timings, enabling the display of available slots after the specified time of the day, provided there's availability of a slot.

Improved Routing Reports

Additional Column for Break Time in CSV

The CSV routing report now includes a column for break start and end times, displaying multiple breaks as comma-separated values. For multi-day routing, dates are included along with break timings.

To improve user experience, the app now directs users to the tab with available jobs when entering a stop, rather than defaulting to the Pending tab. This enhancement ensures that drivers land on the most relevant tab immediately, streamlining their workflow and improving efficiency by focusing on active jobs rather than empty tabs.

To reduce manual intervention and improve operational efficiency, a default geofence with a 500 km radius is now automatically created for every newly added hub. This feature ensures that routing operations can proceed seamlessly without the need for manual geofence setup. The geofence is centered on the hub's latitude and longitude, and users have the flexibility to modify the geofence radius as needed.

The service time for deliveries can now be automatically adjusted based on the driver’s skill set and vehicle efficiency for different product categories. Efficiency factors can be configured for each vehicle, and the system will use these factors to calculate optimized service times during slot booking and route planning.

• Precise Time Adjustments: Service times are adjusted according to driver and vehicle capabilities, improving the accuracy of slot booking.
• Improved Route Planning: Adjusted service times enhance route optimization, ensuring the most efficient use of drivers and vehicles for each delivery.
• Better Resource Allocation: Ensures the right driver and vehicle are assigned to deliveries based on skill, leading to faster and more efficient service.
• Enhanced Customer Experience: More accurate service times lead to improved delivery reliability and customer satisfaction.