FarEye Product Enhancements - March 2025

Introducing Vehicle Booking, designed to provide businesses with greater flexibility and scalability in their logistics operations. Now, instead of limiting yourself to parcel deliveries, your customers can book vehicles directly for bulk or specialized shipments. This feature allows you to fetch vehicle-wise rates for multiple destinations in a single booking, set vehicle capacity limits, and tailor your logistics strategy to meet specific business needs. This feature empowers you to address a broader market and streamline your operations.

Highlights

• Scalability: Increase your addressable market by offering vehicle-based delivery options.
• Flexibility: Fetch rates for multiple origin-destination pairs in a single booking.
• Customisation: Set vehicle capacity limits to align with your business requirements.
• Efficiency: Simplify bulk shipments with dedicated vehicle bookings.

Introducing service-based billing zones to enhance flexibility in carrier allocation. This update allows businesses to define billing zones at both the carrier and service type level. Additionally, improvements in serviceability mapping, uploads, and API access simplify setup and optimize carrier selection.

Highlights

• Billing Zones by Service Type: Define billing zones not just by carrier but also by individual service types for accurate pricing and cost control.
• Zone-Based Serviceability Mapping: Replace complex origin-destination combinations with predefined ETA zones, making serviceability setup faster and more manageable.
• Simplified Serviceability Uploads:  Upload serviceability at the carrier level, validate entries automatically, and download error reports for quick corrections.
• Serviceable Areas API: Retrieve billing zones, ETA zones, and depot codes dynamically based on carrier and service type.

Key Benefits

• Faster Serviceability Setup – Reduce time and effort in configuring serviceability across multiple locations and carriers.
• Greater Accuracy in Carrier Selection – Ensure precise carrier and service allocation with zone-based mapping.
• Seamless Multi-Carrier Operations – Leverage API-driven serviceability retrieval for smarter and more efficient logistics management.

Curbside pickup enhances the shopping experience by allowing customers to place orders online and collect them from a designated area or directly at their parked vehicle. Customers can schedule or reschedule pickup times, receive real-time updates, and share tracking links for live order progress. Businesses can provide parking instructions for a seamless handover, while a check-in screen lets customers select their parking slot, vehicle details, and preferred drop-off location. With zero-contact interactions, customers can safely receive their orders, and a quick feedback system lets them rate their experience.

Highlights

• Flexible & Time-Saving Pickup: Customers can pick up orders from a designated area or have them delivered to their parked vehicle, ensuring quick and efficient service.
• Scheduled & Rescheduled Pickups: Customers can choose a convenient time slot and modify it if needed.
• Real-Time Order Tracking: Customers can view order details, including SKUs, and share a tracking link for live updates.
• Parking & Check-in Assistance: Businesses can set parking instructions, and customers can check in by selecting their slot, vehicle details, and drop-off location (front seat, rear seat, trunk, etc.).
• Staff-Assisted Order Handover: Store staff can directly bring the order to the vehicle for added convenience.

Key Benefits:

• Zero Contact, Maximum Safety: Orders can be placed directly in the vehicle without the need for physical exchange.
• Reduced Store Congestion: Minimizes in-store crowding, enhancing the shopping experience for all customers.
• Increased Convenience & Flexibility: Allows customers to schedule pickups at their convenience without waiting in queues.
• Dedicated Pickup Spots: Ensures smooth operations with designated parking spaces for quick and efficient order collection.

History tracking playback is now integrated into Control Tower with map view, allowing users to review trip progress seamlessly. The playback feature enables detailed trip analysis with adjustable speed control, helping businesses monitor routes effectively and identify inefficiencies.

• Review trip history directly on the live tracking map with playback functionality.
• Adjustable playback speed for in-depth trip analysis and monitoring.
• Gain insights into delays, route deviations, and overall trip efficiency.

Dispatchers can now monitor up to three hubs simultaneously on the live tracking screen, eliminating the need to switch between hubs. This enhancement provides a consolidated view of all available drivers across selected hubs, improving operational efficiency and real-time decision-making.

• Seamless Multi-Hub Monitoring – Track drivers across multiple hubs without toggling between views.
• Improved Fleet Oversight – Gain better visibility into driver availability for optimized dispatching.
• Enhanced Operational Efficiency – Reduce switching time and streamline last-mile execution.