FarEye launches PILOT: The first fully integrated agentic AI dispatcher purpose-built for last-mile logistics

PILOT autonomously orchestrates 11 specialized AI agents — planning routes, managing drivers, recovering failed deliveries, and reconciling invoices — reducing a dispatcher's 10-hour day to 60 minutes.

FarEye, the global leader in last-mile delivery, today announced the launch of PILOT — an AI Agent  that autonomously manages the end-to-end logistics dispatcher workflow with Human-In-The-Loop governance.

Every day, logistics dispatchers spend 10 hours firefighting manual errors across fragmented systems, making hundreds of reactive decisions with zero AI assistance. An average enterprise spends $20Mn annually in Dispatching (salaries, technology costs).  PILOT eliminates operational chaos — reducing active dispatcher labor to 60 minutes while delivering a 80% reduction in dispatcher time.

"The dispatcher is the most underserved role in logistics, burdened by spreadsheets while carrying the entire operation," says Gaurav Srivastava, Co-Founder & CPTO, FarEye. PILOT is the AI Agent Dispatchers deserve and the financial edge organizations need. While traditional firms pay a 'Legacy Tax' of manual routing and high headcount, PILOT-enabled businesses achieve a 17.5% reduction in cost-per-delivery and allow for 3-5x greater productivity from dispatchers.”

Trusted by the world's most demanding logistics operations

The impact is already proven at scale. Blue Dart, one of India's largest express logistics networks and a decade-long FarEye partner, has deployed AI-led capabilities including real-time Chain of Custody, AI POD audits, and Smart Sorting across its network.

“As FarEye marks 13 years of innovation, this milestone reflects the growing role of intelligent technology in the future of logistics. With a long-standing legacy in express logistics, Blue Dart has remained at the forefront of the industry by continuously advancing precision, control, and service excellence through innovation. Over the years, our partnership has helped advance capabilities such as real-time Chain of Custody, AI-led POD audits, and Smart Sorting, enabling greater precision, visibility, and control across the network. As the industry evolves towards more intelligent and agentic operations, we see technology as a critical enabler in reinforcing the reliability, trust, and operational discipline that set us apart.” — Balfour Manuel, Managing Director, Blue Dart

For Maersk Ground Freight, PILOT represents the shift from moving freight to intelligently orchestrating a high-performance network.

“Our vision is to transform the flow of goods—creating a logistics ecosystem that delivers greater efficiency for businesses while reducing impact on the planet. Achieving this requires a relentless focus on maximizing asset and capacity utilization to unlock meaningful margin improvements across our Ground Freight network. By partnering with FarEye’s AI agents, we gain the operational intelligence needed to convert our asset capacity into a true competitive advantage. It marks the shift from simply moving freight to intelligently orchestrating a high-performance, data-driven network” — Sanjith Sebastian, Regional Head of Business Analytics, Network Design & Planning, Maersk Ground Freight

At Tractor Supply Company, PILOT's AI agents are enabling intelligent orchestration across owned and third-party fleet networks — in real time and at scale.

“As we scale to over 2,400 stores, our supply chain must do more than just move goods—it must think and adapt in real-time. By leveraging FarEye’s AI Agents, we can now seamlessly orchestrate between our own fleet and third-party networks, maximizing asset utilization across our entire footprint. This level of intelligent, automated execution allows us to lower fulfillment costs while expanding our 'Final Mile' reach, ensuring we continue to provide legendary service to our customers across the country,.” — Brannon McGrotha, Director, Final Mile Delivery, Tractor Supply Chain (TSC) 

What PILOT does:

Across three domains, Plan, Execute, and Control, PILOT's 11 AI sub-agents handle:

1. Route Optimization — Next-day and same-day planning across weather, traffic, and dock constraints, generated in under 15 minutes
2. Driver Roster & Compliance — Shift management, shortage detection, automated driver outreach, real-time compliance monitoring
3. Dynamic Slot Booking & Customer Scheduling — AI-powered delivery scheduling with proactive outreach via SMS, WhatsApp, and IVR
4. Data Validation & Geocoding — Automated exception detection across bad addresses, overweight orders, and missing instructions
5. Over-the-Road Safety & Delivery Recovery — Real-time delay alerts, rescue routing, and proactive customer rescheduling
6. POD Audit & Invoice Reconciliation — Real-time proof-of-delivery validation and automated dispute resolution

PILOT operates autonomously on routine decisions, with human-in-the-loop governance for high-risk exceptions — giving dispatchers control without the chaos.

The numbers drawn from FarEye's deployments across global enterprises including, Bluedart, Maersk, and Tractor Supply Chain (TSC), speak for themselves:

• 80% reduction in dispatcher hours
• 3–5x fewer dispatchers needed per hub
• 17.5% lower cost per delivery
• 95%%+ first-attempt delivery rate

Built for a $52B market that is actively shifting

AI-powered dispatch is no longer experimental. Enterprises across 3PL, e-commerce, retail, healthcare, and wholesale distribution are actively shifting dispatcher productivity budget toward agentic AI. The addressable market exceeds $52 billion annually.

AI-powered dispatch is no longer experimental. Enterprises across 3PL, e-commerce, retail, healthcare, and wholesale distribution are moving dispatcher headcount budgets toward agentic AI. The addressable market exceeds $52 billion annually across NAMER and EU.

PILOT is MCP-first — a bolt-on to existing TMS, OMS, and WMS stacks with no rip-and-replace. A 4-week proof of value on a single hub gives enterprises a direct line of sight to ROI before full rollout.

The launch of FarEye PILOT has received advance recognition from the government. Shri Sunil Kumar Sharma, Hon'ble Minister for IT & Electronics, Uttar Pradesh, extended his personal best wishes to FarEye's leadership ahead of the launch — underscoring the significance of this innovation for India's technology and logistics ecosystem and its alignment with India's broader vision of AI-led economic transformation.

FarEye PILOT is available now for enterprise deployments globally - https://fareye.com/pilot

About FarEye

FarEye is an AI-Powered Delivery Management System (DMS) for the last mile & order-to-door logistics. FarEye is a partner for companies obsessed with a superior delivery experience for their customers, while driving efficiency gains, sustainably with smarter delivery orchestration. Our vision is to ensure every delivery in the world reaches its destination every time, on time, accurately, efficiently, and as sustainably as possible. 

FarEye has 150+ customers across 30 countries and seven offices globally. 

FarEye, First Choice for Last Mile. 

Learn more: https://fareye.com