FarEye Recognized in the 2025 Gartner® Market Guide for Last-Mile Delivery Technology Solutions

Chicago, IL – [Dec 17, 2025] — FarEye, a global leader in AI-powered delivery orchestration, today announced that it has been recognized as a Representative Vendor in the 2025 Gartner® Market Guide for Last-Mile Delivery Technology Solutions.

The scope of last-mile delivery technology is expanding beyond traditional execution and routing to encompass a broader set of pre-purchase and post-purchase capabilities.

Increasingly, last-mile platforms are expected to shape the pre-purchase experience, enabling enterprises to offer more informed and reliable delivery promises at the point of choice. This includes capabilities such as  address verification, which helps reduce failed deliveries and downstream operational inefficiencies before an order is even placed and also offer sustainable delivery options.

Enterprises are also investing in platforms that support proactive customer communications, delivery rescheduling and redirection, and targeted post-purchase marketing, transforming last mile from a cost center into a customer engagement and revenue-enablement touchpoint.

As the last-mile delivery lifecycle expands, agentic AI is emerging as a unifying layer. Rather than being confined to isolated optimization tasks, AI agents are increasingly designed to support specific operational and customer-facing roles—such as planning, dispatch, customer service, and cost control.

FarEye’s growing investments in vertical AI reflect this shift, with intelligence tailored to the unique realities of industries such as retail, postal, 3PL, and big & bulky delivery. By embedding AI agents across the last-mile lifecycle, FarEye is helping enterprises move toward more autonomous, responsive, and customer-centric delivery operations at global scale.

The company works with large global enterprises across retail, 3PL, postal, e-commerce, food service, and big & bulky delivery, orchestrating millions of deliveries across complex, hybrid delivery networks. With enterprise customers across North America, Europe, Asia Pacific, and emerging markets, FarEye continues to expand its global revenue footprint by supporting mission-critical delivery operations at scale.

“For the world’s largest enterprises, last-mile delivery has become a defining moment of truth for both customer experience and profitability,” said Kushal Nahata, CEO & Co-Founder, FarEye. “Being recognized in the Gartner Market Guide reinforces our belief that the future of last-mile delivery lies in intelligent orchestration - where data, AI, and automation continuously work together to optimize outcomes across the delivery lifecycle.”

Today, FarEye supports hybrid fleet orchestration, rate-based and cost-aware routing, dynamic delivery planning, and real-time execution visibility, helping enterprises maintain control while operating at global scale. Looking ahead, the company is accelerating investments in vertical AI, embedding deep, domain-specific intelligence across industries such as retail, logistics, postal, and big & bulky delivery.

FarEye is also advancing toward agent-led automation, where AI agents augment and automate key last-mile roles like  planners, dispatchers, operations, and customer service teams, supporting enterprises move from system-led workflows to decision-led operations.

As the last mile continues to redefine how supply chains perform and compete, FarEye remains focused on shaping how last-mile delivery technology is designed, deployed, and scaled globally.

Subscribers of Gartner can access this report from here. 

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research.