FarEye Product Enhancements - July 2026

Dispatchers now have real-time visibility into scheduled break time vs actual breaks taken by drivers directly on the control tower. Break schedules, durations, and compliance status are displayed, ensuring operational transparency and regulatory (HOS) adherence. Alerts notify dispatchers of missed or extended breaks, while the platform automatically detects deviations (e.g., conflicts with deliveries or early returns) to ensure regulatory compliance. Drivers log breaks via the mobile app for accurate tracking, and dispatchers can filter by active breaks or identify non-compliant patterns, promoting fair pay, reducing fatigue-related delays, and supporting driver well-being without compromising delivery timelines.

• Real-time monitoring: Track planned vs. actual breaks with alerts for discrepancies
• Regulatory compliance: Automated detection of break violations or delivery conflicts
• Mobile app convenience: Drivers easily log breaks with start/end times tracked automatically
• Operational efficiency: Maintain schedules while supporting driver well-being.

The new Auto Manager Signoff configuration provides a flexible approach to managing trip completion flows based on business needs. When enabled, trips can move directly to the Completed state as soon as the driver marks them complete, without requiring manual review and manager signoff in the Order Debrief stage. This option is particularly useful for fast-paced delivery models where speed and efficiency are critical while still retaining the ability to use debriefing flows for cases like cash handling or failed deliveries.

• Configurable Workflow: Choose between automatic or manual trip completion based on delivery type.
• Faster Trip Closure: Instantly complete trips when detailed debriefing isn’t required.
• Reduced Dispatcher Effort: Minimises manual sign-off tasks for dispatch teams.

To enhance efficiency in hyperlocal deliveries, store managers can now view the estimated return time of field executives. This new functionality is available directly on the Live Tracking screen, providing real-time visibility into when each driver is expected to return to their point of origin. It enables advanced planning, quicker task assignment, and more effective use of on-site resources. Especially during peak hours, this helps ensure that no time is lost waiting for driver availability and that deliveries continue to flow smoothly.

Key Benefits:

• Better Resource Planning: Identify which field executive is returning first and assign the next order without delays.
• Faster Dispatch Decisions: Helps managers prepare the next order in advance, reducing turnaround time.
• Improved Operational Flow: Maintains continuous and coordinated delivery operations throughout the day.

To simplify and speed up inbound processing at the hub, we’ve introduced a centralized interface where all incoming shipments can be scanned and marked as received in one place. This unified page helps teams efficiently record incoming shipments, view them in a consolidated list, and take necessary actions without navigating across multiple screens.

Key Benefits:

• Unified Inbound Page: Scan and manage all incoming shipments from a single interface.
• Quicker Hub Processing: Streamlines inbound tasks and reduces manual effort.
• Exception Handling: Flag misrouted or damaged shipments on the spot.
• Clear Shipment Visibility: Know exactly what has arrived and what needs action.

The routing workflow is now simplified and modernised through the transition to enhanced configurations and updated interfaces across vehicle configuration, roster scheduling, and Parcel Routing. All users now operate within the latest unified modules, offering improved automation, intelligent validations, and seamless integration with existing platform features.

Replaced Legacy Pages with New Modules:

• Vehicle Configuration
• Roster Configuration
• Parcel Routing Scheduler

To enhance the routing experience and minimise errors, smarter validations and guided prompts are now implemented across the pre-routing and post-routing journey, helping users identify and resolve configuration issues before proceeding. When setting up routes, users are guided with clear, user-friendly messages highlighting issues like invalid geofences, undefined route durations, or incomplete shipment capacity details.

Key Enhancements:

• Pre-Routing Validations: Identify missing durations, invalid geofences, and incomplete shipment details before creating the route.
• Guided Error Prompts: Block route generation until all critical configurations are in place with clear, actionable messages.
• Better Smart Suggestion: Get precise explanations when smart suggestions fail due to volume mismatches, missing tags, or unavailable vehicles.
• Consistent Terminology: The term "Order" has been replaced with "Shipment" across all screens, APIs, and export files for clarity.

Step-by-step instructions and helpful notes can now be shown on relevant screens during on-field operations. These designs and the content of instructions are customizable, ensuring that businesses can guide their teams with clear, contextual messages at every stage.