- E-commerce
- Visibility
- Track
How FarEye helped Amway build a holistic delivery logistics solution
Table of Contents
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Case Study
How Amway Improved Its Customer Happiness Score
Experience
Track
Retail
Background
Amway is a privately held company based in the U.S. with affiliates in more than 100 countries including India. Amway sells health, beauty and home care products. Amway reports sales of $8.4 billion and employs more than 17,000 employees across 100+ countries.
The Last-Mile Challenge
Amway had issues with poor customer experiences, a lack of visibility and inefficient 3PL management. Amway faced multiple challenges:
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An inability to predict accurate delivery ETA
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No way to track shipments in real-time
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Poor visibility with 3PL providers
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Inability to five post-sales personalized experience to customer
At a Glance
100%
ETA accuracy achieved for customer-tracking of orders
The FarEye
Solution
FarEye’s solution empowered Amway to digitally notify multiple 3PL partners as soon as a customer or a direct seller placed an order. Once the order was placed, the consumer could begin tracking its delivery progress. Real-time visibility ensured consumers knew where their order was in the delivery process.
“
Delivery can no longer be an afterthought but is a cover business advantage and the key to consumer satisfaction and loyalty.”
SANJEEV SURI
Senior Vice President - Global Omnichannel Logistics & Customer Services, Amway India.
Lasting Results
Benefits that transformed Amway’s delivery include:
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Achieved 100% ETA accuracy for customer-tracking of orders
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Delivered real-time shipment updates sent to customers via multiple channels
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Provided low-tech carriers improved visibility
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Evaluated 3PL provider's on-ground performance
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Improved customer NPS / C-SAT scores based on feedback
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Leveraged one stop platform for electronic Proof of Delivery/Attempt (ePOD) from all carriers
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Reduced delivery time and costs
How FarEye Can Help You
Track ensures visibility from order to delivery. Real-time visibility helps in communicating accurate ETAs to consumers, enhancing brand experience.
Experience helps transform the post-purchase and returns experience to build customer loyalty towards your brand.
Case Study
Copyright © 2025 by FarEye Technologies, Inc. All rights reserved.
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